What questions are asked in a flight attendant interview

Before getting hired, flight attendants usually have to go through a final stage interview. With this complete list of the most commonly asked flight attendant interview questions, I got you covered.

For those who don’t know me, my name is Coral and I’ve been a flight attendant and cabin manager for more than a decade. I’ve successfully passed flight attendant interviews in four major airlines throughout my career. The secret to success is preparation.

I’m providing here lots of samples of real flight attendant interview questions for you to prepare your answers and increase the chances of getting the job.

• Most Common Flight Attendant Interview Questions
• Personality Questions
• Behavioral / Situational Questions
• Knowledge Questions
• Personal, Previous Experience or Background Questions
• Tricky Questions
• Emirates Interview Questions
  • Background Questions
  • Customer Service / Previous Experience Questions
  • Living in Dubai
  • Cabin Crew Role / Teamwork
  • Working for Emirates
  • Personality

These are some of the most common questions that interviewers love to ask.

So, if you have an interview lined up, read them carefully, take notes if you need, and prepare and structure your responses.

• Tell me about yourself
• Why do you want to be a cabin crew?
• When did you realize you wanted to become a flight attendant?
• Why do you want to work for us?
• What do you know about … Airlines?
• Why should we hire you?
• Why do you think you are the best candidate?
• Tell me one of your strengths
• Tell me one of your weaknesses
• What you could bring to the company?
• What is in your opinion good customer service?
• Are you applying to other airlines? What if more than one airline offers you the job?
• Tell me an achievement you are proud of

Personality Questions

Take these questions as an opportunity to demonstrate that you are a good fit for the job position, company culture and for the rest of the cabin crews.

You can identify what they are looking for by reading carefully the job description.

• Do you work better alone or in a team?
• How do you get along with others at work?
• How would your colleagues describe you?
• How would you describe your personality?
• How do you manage stress?
• If you could change one thing about your personality, what would it be and why?

Behavioral / Situational Questions

These questions will help the interviewer judge your problem-solving skills and visualize you in the role.

You’ll be required to share examples of your achievements, or you’ll be presented with a usual airline case scenario and you’ll have to give your opinion to solve it.

I have included as many questions as possible. So, just make sure you have 2 or more examples in mind before you attend your recruitment day and you’ll be fine.

• Give an example of a time when you showed good customer service
• How would you handle a difficult/angry customer? Give an example
• How do you establish priorities when you have multiple tasks at work?
• Think about a difficult co-worker or boss, what made him or her difficult? How do you interact with him/her?
• Tell me about a time when communication became a problem when working in a team
• As a flight attendant, you will be responsible for the safety of all passengers, what would you do if you felt there was a safety threat?
• If you had a passenger that couldn’t keep calm, due to anxiety of a plane crash, how would you calm them down?
• Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
• How would you handle a situation where one passenger complained about the passenger in front of him for reclining his seat?
• What would you do if you saw one of your colleagues being rude to a passenger?
• Describe a time you had to adapt to new information in a situation. What was the situation? What was the outcome?
• You notice you are missing items you need for your in-flight service. Requesting these items will delay the flight. What do you do? Do you delay the flight or go without inventory?
• You notice two passengers are getting into a heated argument, one is complaining of not being able to stretch his legs because the other has his seat back lowered. What would you do?
• You see a coworker taking items from the plane inventory. You are the only one who sees them doing this. They are gathering their belongings and leaving the plane. What do you do in this situation?
• What would you do if two flight attendants were gossiping about another employee and you notice that passengers could hear them
• You are on your way to replenish supplies from the front of the aircraft and you notice two passengers arguing over leg space. If you don’t get the items needed for inventory, this could delay the fight. What would you do?
• Tell me about an obstacle you overcame. What was it? What was the outcome?
• Describe a time when you took initiative without being asked
• Describe a time when you were working on a team and one of the members was not doing their part, pulling their share of the work. How did you respond to this situation?
• Describe a time when you wish you had acted differently
• Name a time someone gave you constructive criticism and how you handled this
• Tell me about an example of where you followed policy procedures
• Tell me a time when teamwork was applied in your job
• If your cabin manager was to give you an order that isn’t the protocol, what would you do?
• Tell me about a time where you had to use your skills and earlier experience to solve a problem
• When have you had to shift your priorities in response to sudden changes?

Knowledge Questions

You will be asked this type of question at every job interview, so always be prepared!

With these questions, employers just want to know if you’ve done your research prior to the interview and you understand the job role and the company’s objectives.

• Tell me something xxxxxx  has been in the news for recently
• What is customer service?
• What planes do we have on our fleet and what destinations do we fly to?
• Tell me what you believe the responsibility of a cabin crew is
• Why do you think teamwork is important in this job?

Personal, Previous Experience or Background Questions

These are probably the easiest questions but try to stay focused because they can reveal more than you think about you.

• Walk us through your CV
• Have you worked shift before? How do you feel about having to work long shifts, including weekends?
• How do you feel about being away most of the time?
• Are you willing to relocate?
• What do you think about your previous company? What did you like the most?
• What do you like to do in your spare time?do you have any hobbies?
• How did you prepare this interview?
• How do you think your previous work experiences will help you in the position you are applying for?
• Why is there a gap in your employment?
• Do you have any questions for me?

Tricky Questions

There are a lot of tricky interview questions that will come up in your recruitment day. They are designed to reveal your true personality, so don’t let these tricky interview questions trip you up.

• What type of passengers do you like to serve?
• What did you like least about your previous job?
• What motivates you?
• What are your salary expectations?
• Where do you see yourself in 5 years?
• How long do you see yourself as a flight attendant?
• What motivates you to do the best on the job?
• What do you expect to gain from this job?
• What is your dream job?
• When can you start?

Emirates Interview Questions

If you ever wanted to become an Emirates flight attendant and travel the World for free, here’s what you need to know before going to the interview.

Wouldn’t it be great if you knew exactly what your interviewer was going to ask? Most of the other questions above are used in Emirates too, but don’t rely on the employers asking only those, I have compiled a list of Emirates most popular and specific flight attendant interview questions.

We can divide them by topic:

Background Questions

• Tell us about you
• Do you have any tattoos?
• How did you hear about this job?
• Where do you work? Why do you want to leave your current job?

Customer Service / Previous Experience Questions

• What do you like the most about working with people?
• Tell me a time where you had a difficult situation at work and how did you manage it
• What is your best achievement in your previous job?
• Give me an example of how you were culturally sensitive when dealing with a customer and how you handled it?

Living in Dubai

• Are you willing to move to Dubai?
• What do you know about Dubai?
• Name 3 things a tourist can do in this city
• Tell me about a cultural challenge you dealt with
• In what way have you respected other cultures

Cabin Crew Role / Teamwork

• Tell me about a time you helped a coworker
• What skills do you need to be a cabin crew

Working for Emirates

• Why do you want to work for Emirates?
• Where do you see yourself in 5 years?

Personality

• What makes you a valued employee?
• Have you traveled? Where? Compare that culture to yours or what makes it different to your place
• Tell me about a time you broke a rule
• Tell me about a time when you disagreed with a colleague
• How can you deal with stress and constructive criticism?
• Do you call out?
• Have you ever made any suggestions at work?

I hope this guide will help you ace your interview and become a flight attendant.

Best of luck with your interviews!

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