Almost every business has tons of competitors. If people do not like the price, quality, or service they get at one place, they will go and spend their hard-earned money somewhere else. What’s more, if they are unhappy about the way they were treated–regardless of the price and quality, they will post negative reviews online, and complain loudly in front of their peers, or at least on the walls and dashboards of their social media profiles. Show
Many small companies went out of business just because they had a bad streak of negative reviews, or employed ONE bad guy who spoiled their reputation, being a complete pain in their interactions with customers. Hiring managers are well aware of such scary stories. And hence once you apply for a job that has anything to do to with customer service, they will ask you at least one question about it. Let’s have a look at 7 sample answers to this one. I tried to come up with some variety on my list, because at the end of the day good customer service can mean a lot of things, depending on the place where one provides it (or gets it). You will find also a couple of unconventional answers in the selection. Do not forget to read also the notes below the sample answers, for additional hints.
7 sample answers to “What does good customer service mean to you?” interview question
However you define good service, ensure the hiring managers that you plan to deliver itTo know what a good service means is one thing, to actively strive to deliver the best possible service to each customer another. But most hiring managers are looking for nothing less than that, at least when talking to you in the interviews. Ensure them that you understand the importance of delivering excellent service to customers. You want to do it. What’s more, you enjoy doing it, because it helps you feel better about your job. At the end of the day you are just a human being with needs and desires like everyone else. It feels good to hear words of praise from a customer, or to receive a warm handshake that sometimes says more than a thousand words. Summing it up, delivering a great service is a win-win situation for everyone–the customer, your employer, and also for you… Try to stay job-related in your answerCustomers expect different service at a local gas station, fast food stand, theater, internet service provider, and at a Michelin restaurant. They want to be treated well everywhere, but what exactly it means differs from one place to another. Think about the job you will have, and imagine yourself in the shoes of an average customer. What do they expect? In some places it may simply be a quick service and nothing else. In another one, they want to be pampered and treated like kings, and are ready to pay a lot of money for such a treatment, including a hefty tip for you. They may seek individual approach in some places, but may not care about such thing in other locations. What’s more, the exact nature of service differs from one field of business to other–finance, hospitality, retail, you name it, and you should adjust your answer accordingly. Show the hiring manages that you know what the customers expect in the place, and are ready to deliver such a service each day… Ready to answer this one? I hope so! But it isn’t the only tricky question you may get in your interview for a customer service job. Check also sample answers to other tricky questions:
Matthew Chulaw Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website. What does excellent customer service mean to you?Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
What great customer service means to me answer?“Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems.
What are 3 important qualities of customer service?Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
What is a good example of excellent customer service?To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell. Being available for customer questions and responding promptly (even if it's negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.
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