Wells fargo fraud department customer service number

What you need to know

Fraudulent activity and scams are on the rise, as criminals take advantage of the coronavirus (COVID-19) pandemic. If we suspect fraudulent activity on your accounts, we must be able to reach you by phone to verify the activity is valid. If we cannot reach you to verify the activity, your accounts could be compromised or legitimate activity could be stopped by our fraud department.

We also need a valid phone number to reach you directly for password resets and other tasks on CEO.

Action required

• Confirm you have a current personal or business mobile phone number on your CEO profile.
• Take your RSA SecurID token home with you each day in case you must work from an alternate location.
• Consider installing the CEO Mobile® app to make it quick and easy to securely sign on, manage accounts, and perform transactions from a mobile device.
• Set up CEO Mobile Token for an alternate way to access your CEO accounts and perform transactions in the event you don’t have your physical token.

Note: You will need your physical token to set up CEO Mobile Token.

How to get more information

Learn more about CEO Mobile Token.

Questions?

If you have questions, contact your client service officer directly or call Treasury Management Client Services.

• From the U.S., Canada, or Mexico: 1-800-AT-WELLS (1-800-289-3557), option 2. 
• From any other country participating in the Universal International Freephone Number (UIFN) program: International access code (IAC) followed by 8000-AT-WELLS (8000-289-3557). 

If you use a service that provides a different contact phone number, please continue to call that number for assistance.

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Spot an online shopping scam

Know what to look for before you make a purchase

See how

  Alert  

Be on the lookout for bank imposters who tell you to send money to yourself, your bank (including Wells Fargo), or anyone else with a wire or Zelle®.

Use alerts to help you detect fraud

Get notified when anyone makes a purchase or withdrawal on your account.

Set up alerts

Do not respond to phishing email or texts

If you receive a suspicious email or text claiming to be from Wells Fargo, don't respond or click any links.

Report phishing scams

Report Identity Theft

See how to report and recover from an incident using our resolution checklist.

View resources

Test your cybersecurity smarts

Take our short quiz to see how much you know about creating strong passwords, avoiding common scams, and spotting fraud.

Test your cybersecurity smarts

1. Which of these passwords is the strongest?

Elvis#1

Iliketogive99!Presents

fluffydog

Try again.

Avoid creating a password someone could easily guess, like the name of your favorite musician, even if it includes numbers and special characters. A stronger option is to create a password using an uncommon phrase with a mix of letters and numbers. Update your password now.

Correct!

This password example is the strongest because it’s a long, uncommon phrase with a mix of letters and numbers. The longer your password, the harder it is to crack. Be sure to create a unique password for online banking, and don’t re-use a previous password. Update your password now.

Try again.

For your password, don't use your pet’s name or anything else someone could easily guess or find on social media. A stronger option is to create a password using an uncommon phrase with a mix of letters and numbers. Update your password now.

Question 1 of 5

Test your cybersecurity smarts

Try again.

Although most sites beginning with https:// are safe, scammers also use https:// for phishing sites. Learn how to spot phishing.

Correct!

Although most sites beginning with https:// are safe, scammers also use https:// for phishing sites. Learn how to spot phishing.

Question 2 of 5

Test your cybersecurity smarts

Ask the caller for more information to verify that they are a bank representative.

Give the caller your access code to stop someone from stealing your money.

Hang up, and call your bank directly to confirm the suspicious charge.

Try again.

Scammers can falsify info, spoof numbers, and create fake websites to appear legitimate. Wells Fargo will not call or text you requesting your access code. Instead, hang up and call your bank directly to confirm the suspicious charge. Learn more about this scam.

Try again.

Never share your temporary access code with anyone. Wells Fargo will not call or text you requesting it. Instead, hang up and call your bank directly to confirm the suspicious charge. Learn more about this scam.

Correct!

Wells Fargo will send you a temporary access code only when prompted by an action that you’ve initiated, such as sending money online. Learn more about this scam.

Question 3 of 5

Test your cybersecurity smarts

4. You receive a phone call about a problem with your computer, and the technician requests remote access to fix the issue. What should you do?

Don't allow access to your computer and hang up.

Allow access to your computer and request an email confirmation of the work completed.

Allow access to your computer so the problem can be quickly fixed.

Correct!

The safest response is to hang up. If you suspect something is wrong with your computer or believe the scammer obtained access to it, bring it to a reputable company for a malware check. See how to help avoid this scam.

Try again.

Email confirmations can be faked. Never give control of your computer to anyone who contacts you. See how to help avoid this scam.

Try again.

Never give control of your computer to anyone who contacts you. See how to help avoid this scam.

Question 4 of 5

Test your cybersecurity smarts

Review your account statement.

Set up account alerts.

Check your account activity monthly.

Try again.

Although you can notice a suspicious charge on your monthly statement, setting up account alerts1 can help you spot fraud more quickly and report it. Set up account alerts.

Correct!

You can set up alerts1 by text, email, or push notification to notify you when anyone makes a purchase or withdrawal on your accounts, so you can spot fraud quickly and report it. Set up account alerts.

Try again.

Although it’s good to check your account activity online or by phone, you could miss a suspicious transaction if you don’t do it frequently. Setting up account alerts1 can help you spot fraud more quickly and report it. Set up account alerts.

Question 5 of 5

Test your cybersecurity smarts

Thank you for taking the time to increase your cybersecurity awareness, but don’t stop now! You can review the security tools and options available for Wells Fargo customers and sign on to set up account alerts1 and more.

How long do Wells Fargo fraud investigations take?

Is there fraud protection with Wells Fargo?

How does Wells Fargo send fraud alerts?