Verizon landline customer service phone number 24 hours

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Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

General correspondence address:
PO Box 33078
St Petersburg, FL 33733

One Verizon Way
Basking Ridge, NJ 07920
https://www.verizon.com/about/


Phone Contacts

Main: 908-559-2000
Customer Service: (800) 837-4966


Customer Service Resources

[email protected]verizonwireless.com


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.


Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 294-6804

    Prepaid

Customer Service:

  • (888) 262-1999

    National Accessibility

  • (800) 922-0204

    Verizon Wireless

Accesibility:

  • (508) 251-5301

    Videophone

  • (800) 974-6006

    Voice

Verizon Emails:

Accessibility

Fios and Traditional phone

Media

Advertising Inquiries

Claim Your Business

More phone numbers and emails Less phone numbers and emails

Verizon Contact Information

Corporate Office Address:

Verizon Wireless

P.O. Box 291089

Columbia, South Carolina 29229

United States

Verizon Rating Based on 1.2K Reviews

Rating details

1.7 more details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Discounts and Special Offers

Close

Rating stats

Rating trend

Summary of Verizon Customer Service Calls

3.9K TOTAL
CALLS

04:27 AVG CALL
DURATION

6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Customer Service?

Payments and Charges Question:

  • 4d ago “Bill”
  • 4d ago “They disregarded an extension for payment. Also, made it difficult to return old phone for the deal promised.”
  • 17d ago “Billing overcharges”

Staff Question:

  • 21h ago “Customer service complaint”
  • 11d ago “Landline out of service”
  • 25d ago “Service issues”

Activation/ Cancellation Question:

  • 29d ago “Cancel service”
  • 1M ago “To cancel my services today”
  • 1M ago “To activate a new phone i bought”

Request for Information Question:

  • 22h ago “I need help with my phone bill this month”
  • 19d ago “To talk to a human being perfibly an associate. But it seems after my being a customer doesnt mean anything wow welcome to phone rescue just kidding but i really have a simple question”
  • 27d ago “Question about an NPI”

Product/ Service Question:

  • 1M ago “My home phone is not working”
  • 1M ago “Channel not work”
  • 1M ago “Phoneisntworkingrigj”

Account Question:

  • 1M ago “Need my account number for Verizon”
  • 1M ago “Can't get into my account”
  • 2M ago “Extension on my account”

Cards Question:

  • 3M ago “Prepaid cards Payment”
  • 5M ago “New sim card and device”
  • 5M ago “I need a transfer pin number no get off there”

Return/ Replace Question:

  • 1M ago “Need my phone replaced”
  • 1M ago “Failure on Verizon's part to send return box for trade in phone.”
  • 4M ago “Return problem”

Shipping and Delivery Question:

  • 1M ago “You have the wrong address for my delivery”
  • 5M ago “I need the tracking number on my order”
  • 11M ago “To get the mailing address to send a device back”

Refund Question:

  • 28d ago “Promised refunds that haven't happened”
  • 8M ago “My refund”
  • 10M ago “Refund”

Employment Question:

  • 3M ago “I want to know my pay off on my phone”
  • 4M ago “Pay off”
  • 1Y ago “Pay off device”

Other Question:

  • 12h ago “I transferred from prepaid to postpaid. But phone is still registered as prepaid so it has lock me out of my Verizon”
  • 1d ago “Several issues”
  • 2d ago “Comprar linea”

About

Verizon Pros and Cons

Pros: Internet, Good coverage, Customer service, Coverage, Coverage area

Cons: Customer service, Incompetent customer service, Poor service, Bait and switch, Poor service when needed the most

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Summary

Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon landline customer service phone number 24 hours

Verizon is ranked 326 out of 1599 in Telecommunications category

Payment Methods

Verizon landline customer service phone number 24 hours
Verizon landline customer service phone number 24 hours

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Verizon landline customer service phone number 24 hours

Verizon landline customer service phone number 24 hours

Verizon landline customer service phone number 24 hours

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How do I get a human at Verizon landline customer service?

You can contact a customer service representative at 1-877-596-7577.

Does Verizon have a 24 hour customer service line?

We are here to assist you 24/7.

How do I report a problem with Verizon landline?

You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Additionally, you can report a downed line online via the Verizon Troubleshooter. Non-customers call 1.800.Verizon (1.800.837.4966).

Is 800 922 0204 a Verizon customer service number?

Activating your new replacement phone Please call Verizon Wireless customer service at 1-800-922-0204.