Ring doorbell not connecting to chime pro

I can not for the life of me get my doorbell to connect to the Chime Pro WiFi. I've reset the chime at least 4 times while I've been setting it up, it's fully connected to the ring and does make the chimes when the ring goes off, but I cant get the doorbell to change networks. In the app I can get to the page to switch the Chime Pro network and it's just not clicking I keep hitting switch to Chime and nothing happens, it highlights like it's selected and as soon as I let go nothing happens and it's still connected to my home Wifi.

I got the Chime for the WiFi extender because the signal outside my apartment is so bad. the chime is literally right inside my door and has good signal, so it's not that. I dont know if the issue is with the ring or with the chime.

Anyone else have this problem or know any fixes?

Edit: I fixed it. I had to bring it inside so it had a stronger signal

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Being a Tech Reviewer as a side hustle, I tend to order a lot of Smart Home Tech online. Since I’m usually dialed in while I work, I let my Ring Chime notify me when there’s a delivery guy at the door.

But recently, my Ring Chime stopped working. That led to delivery agents either not delivering my packages because they thought I wasn’t home or leaving my packages conspicuously on the doorstep, inviting all sorts of unsavory porch pirates.

Luckily I caught the issue early, so I didn’t lose any packages, but this simply wouldn’t do, and so I hopped online to find out exactly what was wrong with my Ring Chime and how to fix it, so I go back to not having to worry about missing deliveries.

If Ring chime is not working, the first thing to do is check your Ring Chime compatibility. Then, check if it is receiving enough power. If that’s not what is wrong, resetting the Ring Chime should get it working again.

Check your Ring Chime Compatibility

Naturally, not all chimes are compatible with your doorbell, and so, whenever you decide to purchase a chime for your smart doorbell, the first thing you must do is check whether it’s compatible with your Ring Doorbell. 

Ensure that your Chime (mechanical or electric) does not have any internal damage that might have happened over the years or during the swap.

Check that your Ring Chime is Receiving Power

After you’ve verified that both your doorbell and Chime are compatible, the next thing to do is check whether your Ring chime is receiving the power that it requires to function well.

For your Chime to work flawlessly with your doorbell, you will need to ensure that it receives at least 8-24 V AC power at 50-60 Hz frequency. 

Using a voltmeter or multimeter, you’ll be able to check the voltage your circuit is receiving. If the transformer cannot meet the requirements, you can get a Ring Doorbell Transformer.

This device will help optimize the power requirements for your Ring Doorbell Pro, and all the tools needed for its installation come with the box.

Ring Chime is Offline

Make sure that your Ring chime is not offline. That it is connected to a functioning plug point and your home Wi-Fi. 

This could happen if the Wi-Fi router at your home stopped working for some reason. Try troubleshooting your Wi-Fi using the following methods:

• Reduce physical hindrances as much as possible; the space between the router and your Chime should be clear.
• If your router is outdated, get a new one with built-in amplifiers.
• Switch other devices over to the 5 GHz network to clear up the dock for the 2.4 GHz network.

If you have recently changed the password or switched out your old router for a new one, try reconfiguring it via the Ring App. 

You will also find your Chime to be offline if there has been a loss of power in your area. If that is the case, wait till the power outage is sorted out and then try rebooting your Chime. Ideally, this should happen automatically if it doesn’t read on to find the rest of the techniques.

Check your Ring App Settings

Make sure you have configured the Ring chime with your Ring doorbell. If there’s any mismatch in the app settings, you will need to adjust your settings for your Chime to work well with your doorbell.

To verify the Ring app settings, you can follow these steps:

• Go to the Ring App → Choose your doorbell → Device Settings → General settings.
• Then select Doorbell chime type → Mechanical’ Ring my in-home doorbell’ must be turned on.

Alexa Interference

This issue is an uncommon one but is rapidly taking a toll on some of the customers who use the Amazon Alexa speakers to broadcast the audio connected to the Ring doorbell have found that somehow because of this, their mechanical Chime is malfunctioning. 

All you need to do to fix this issue is:

Go to the Alexa app → Devices → Name of your Doorbell → Disable’ Doorbell press announcements’.

If you do not want to disable this option, it is clear that you need to weigh the pros vs cons; and decide for yourself while Amazon works on a solution for this glitch.

Reset the Power

If you find that the ring logo in front of your Chime is not lighting up, you could always try a reboot of your Ring chime. This will help reset the power supplied to the device and give you a chance to switch up the power slots if necessary.

All you have to do is:

• Unplug your Ring chime.
• Wait for 30 seconds, and then plug it back in.
• You’ll see the notification light starting to flicker. Wait for a minute or so for the flickering to stop, and when it’s steady, you would have rebooted your device successfully. 

Factory Reset your Ring Chime

When you find yourself in a dire crisis regarding most electronic devices, a pretty good bet can be placed on factory resetting it.

When you hit that reset button, the device will reboot itself automatically. Give it a minute or two, and there should be a visible improvement. Here’s how you do it:

• Confirm that your Ring Chime is receiving enough power from the plug point.
• On its side, you will find a pinhole.
• Insert a paperclip and hold down the reset button for 20 seconds.
• After releasing the button, you will notice the light flashing quickly.

This indicates that your device has been reset, and you can reconfigure it from square one. Make sure you hit the reset button if you have swapped any of your existing Wi-Fi routers or are changing the network connection to avoid any possible issues in the future.

Check your Ring Doorbell Wiring

While switching out your old doorbell for the Ring doorbell, it is imperative that the wiring is done correctly. Both the Ring doorbell and the Ring chime need to be connected through the transformer for the circuit to work effortlessly.

Within the Ring doorbell, make sure all the wires are tightly wound and there aren’t any loose connections that impair the flow of current to your device. Verify whether the wires are connected to both the doorbell transformer and ring chime, respectively.

If you do not feel comfortable handling wires or haven’t done the wiring yourself, it’s best to contact a professional to take care of it.

Fix the “Something Went Wrong” Error

If you came across this message during the setup of your device, you are not alone. There are a few reasons why this message is popping up.

It could be because your Ring App is outdated and does not work with your Ring Doorbell anymore. You need to go to the App Store or Play Store in such a scenario and make sure that your Ring App is up-to-date. 

If you are using an android device, you could try switching off the Smart Network switch and try rerunning the app, see if there’s any chance.

If that also does not work for you, it could be that while set up, you’re selecting the incorrect device name. For instance, the Ring Video Doorbell Gen 2 and the Ring Video Doorbell 2 may sound similar but could not be different.

The former does not have a removable battery, while the latter does. Confirm the type and model of your device before proceeding with its setup.

Contact Ring Customer Service

Now, if all else fails, and you’re still having difficulty getting your Ring Chime to work, then as a final resort, you must try contacting customer support. 

On the Official Ring website, they have given the phone numbers for customer service executives from various countries. Contact them during the specified working hours, and they should be able to help you.

Upgrade to a Ring Chime Pro

If contacting customer support also doesn’t seem to be of any help, and the issue still hasn’t gotten resolved, it is possible that your Chime has taken a real beating and is irrevocably damaged from within. 

If your Ring Chime is unrepairable, the best alternative is to upgrade to a Ring Chime Pro. Here’s a detailed comparison between the Ring Chime and Ring Chime Pro.

Conclusion

Now that we’ve come to the end of the article, here are a few pointers I’d like to share.

First, while resetting the power to your Ring chime, if the notification light does not light up at all when you plug it in, it’s possible that your device is damaged, and you might need to swap it out. 

Second, before you crosscheck the wiring between the doorbell, transformer and Chime, make sure that the circuit breaker is turned off. Otherwise, it is an enormous safety hazard.

Third, when you verify your Ring app settings, if the prescribed method does not work for you, try this: Open the Ring app, and from the home page, select Settings → In-home chime settings → Automatic chime detection → Confirm.

Depending on the make and model of your ring doorbell, these in-app settings could vary accordingly.

You May Also Enjoy Reading

• Ring Chime Blinking Green: How To Fix In Seconds [2022]
• Can You Change Ring Doorbell Sound Outside?
• Ring Doorbell No Power: How to Troubleshoot in Seconds
• Ring Doorbell Not Charging: How to Fix in Minutes
• How To Hardwire Ring Doorbell Without Existing Doorbell?

Frequently Asked Questions

How do I get my ring chime back online?

Unplug and replug the device in a 30-second interval. When you notice that the light in front has stopped flashing, you will know that your ring chime has been reconnected successfully.

How do I reset my ring chime pro?

Press and hold the reset button for 20 seconds, then release. You will know the factory reset is complete when the light starts flashing quickly.

Why Does My Ring Chime Keep flashing?

The flashing light could mean anything ranging from – the Ring device being set up correctly to if your Ring has been factory reset successfully to your doorbell getting pushed.

How do I connect my Ring Doorbell to my Chime Pro?

Why is my Chime Pro not connecting?