If you’ve ever had problems with your Apple device, your best bet of getting it fixed is bringing it to an Apple retail store near you to get it fixed. Some repairs might be free, and some might be quite costly, but the Apple Genius Bar is the way to go. Apple offers excellent customer support, and if an iPhone, iPad, or MacBook needs repairs, there’s really no one better qualified for the job. After all, those products are already expensive, so you should want Apple pros to handle any repairs. Show It turns out there’s a secret Apple retail store trick that people with broken Apple gear absolutely need to know. A former employee revealed in a video on TikTok that went viral that customers only need to do a simple thing to get their repair experience upgraded to a free fix or even a replacement. Today's Top Deal TikTok user @Tanicornerstone says in her short video posted in mid-December that there’s a secret “surprise and delight” policy that allows Geniuses to offer customers free replacement instead of charging them for repairs. All the customers need to do is be polite with the staff when bringing in their devices for repairs. “I used to work for Apple,” the TikToker begins. “So the first thing; rude customers, like we got some psychos in that store, but if you’re rude to, like, the geniuses or the concierge people, you will get your problem fixed most likely; however, you are going to pay for it.”
“But then you come across some really amazing people, and there was a term that Apple used called ‘surprise and delight,’” she continued. “Every genius and staff member had a quota that they were able to go above and beyond and surprise customers.” “I used to see a lot, people would come in with like water damaged phones, and you’re not allowed to replace those without a fee. However, the geniuses used a ‘surprise and delight’ to be able to give somebody a free replacement.” The clip went viral on TikTok, surpassing 115,000 views. Now that the secret is out, more people might want to take advantage of it to attempt scoring repair upgrades, whether it’s free service or free replacement. So Apple might have to adapt the “surprise and delight” tactic accordingly, if it’s indeed real. But regardless of whether you can have your problem fixed for free in Apple stores or not, politeness has never hurt anybody. What is clear from the clip’s comments, as well as many similar stories found online, is that Apple will sometimes go above and beyond for customers, with retail store staff throwing in free repairs or replacements when that sort of treatment wouldn’t necessarily be warranted. If you own one or more Apple products, then it's worthwhile bookmarking the company's Exchange and Repair Extension Programs page, as this gives you an up-to-date listing of the warranty programs the Cupertino giant has going at any time. Apple currently has 20 such programs running. Here are the details. Must read: How to securely erase hard drives (HDDs) and solid state drives (SSDs) No sound coming from your Phone 12 and iPhone 12 Pro? Apple has determined that a small number of iPhones might suffer from component failure ont he receiver module. Affected devices were manufactured between October 2020 and April 2021. Has the display of your iPhone 11 stopped responding? Apple has identified that devices manufactured between November 2019 and May 2020 may have an issue related to the display module. Do your AirPods Pro crackle when in use? Apple has identified this as a problem affecting some earbuds and has kicked off a replacement program for affected devices. If the screen on your iPad Air (3rd generation) has gone blank (with perhaps a brief flicker or flash may appear before the screen goes blank) and was manufactured between March 2019 and October 2019, these are eligible for a free of charge fix. Some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues, such as not charging or charging intermittently when plugged into power, or won't charge the iPhone or only does so intermittently. iPhone 6s and iPhone 6s Plus not powering on? If it was manufactured between October 2018 to August 2019 then it might be eligible for a free fix. If a crack has formed along the rounded edge of the screen of the aluminum models of an Apple Watch Series 2 or Series 3, this could be as a result of a defect that Apple is aware of. Apple has identified that some MacBook Pro (Retina, 15-inch, Mid 2015) laptops sold between September 2015 and February 2017 may overheat and pose a fire safety risk. Apple recommends users check their serial number against the database of affected devices, and if theirs is one of the affected units to stop using it and seek a free battery replacement. This is a program that covers keyboard issues such as stuck, repeating, or malfunctioning keys on MacBook, MacBook Air, or MacBook Pro keyboards. It covers the following devices:
According to Apple, a small percentage of 13-inch MacBook Pro may experience display issues:
Affected devices were sold between October 2016 and February 2018. Some three-prong UK/Singapore AC wall plugs shipped between 2003 to 2010 with Macs and some iOS devices, and also included in the Apple World Travel Adapter Kit, may break and become a shock hazard. Some 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) laptops may be defective and result in data loss. Some iPhone X displays may experience touch issues due to a component defect, resulting in either the display not responding to touch, or responding as though it was touched when it wasn't. This relates to a logic board failure that can result in reboots, freezes, or bricked iPhones. This relates to faulty batteries that can cause the battery to expand, and is limited to laptops sold between October 2016 and October 2017. Although this sounds dramatic, according to Apple it is not a safety issue. A logic board failure can cause some iPhone 7 handsets to display "No Service" even if in cellular coverage. This affects iPhones sold between September 2016 and February 2018 in China, Hong Kong, Japan, Macao, and the U.S. This is an odd one as it covers display flickering or Multi-Touch issues after the iPhone has been dropped multiple times on a hard surface. If your device fits the bill, and the device isn't broken or the screen cracked, Apple will carry out a repair for $149. Some two-prong AC wall plugs designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil and sold between 2003 to 2015 with Macs, selected iOS devices, and Apple's World Travel Adapter Kit may break and be a shock hazard. This relates to Beats Pill XL Speakers sold since January 2014. It appears the speaker may overheat and pose a fire safety risk. Apple is recalling these in exchange for Apple Store credit or electronic payment of $325 (or local equivalent). This adapter, which was sold with the iPhone 3GS, iPhone 4 and iPhone 4S models shipped between October 2009 to September 2012, has been shown to overheat and pose a safety risk. This allows you to take counterfeit (or for that matter any third-party charger) iPhone, iPad, and iPod adapters to Apple and buy a genuine charger for the special price of $10. This relates to the ultracompact Apple USB power adapter shipped with the iPhone 3GS in the US, Japan, Canada, Mexico, and several Latin American countries. It seems the metal prongs can break off in the wall socket, posing a serious shock risk. Can Apple replace my iPhone for free?If you have AppleCare+, you can replace your iPhone with an incident of accidental damage. You'll pay the "other damage" AppleCare+ fee, as specified in the AppleCare+ Terms and Conditions. You can also review that fee in our pricing estimate tool.
When Apple replaces your iPhone is it new?The only time you get a refurbished one is if you purchase one from them knowingly as Refurbished. Replacement devices are 'service units'. They may be new (not in retail packaging), or they may be remanufactured. There is no way for you or anyone at your local Apple Store to tell the difference.
Does Apple replace your screen for free?We replace cracked screens for a fee. Accidental damage isn't covered by the Apple warranty. Screen repairs are eligible for coverage for accidental damage from handling with your AppleCare+.
Does Apple replace stolen iPhone?Is your iPhone lost or stolen? If it's covered by AppleCare+ with Theft and Loss, you can sign in with your Apple ID and file a claim for an iPhone replacement. Use the Find My app or go to iCloud.com/find to mark your iPhone as lost. Do not remove your device from your account until your claim has been fully approved.
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