The Click to Pay icon is a trademark owned by and used with permission of EMVCo, LLC.
1. Certain terms, conditions and exclusions apply. To learn more about Zero Liability, visit mastercard.com/zeroliability. Contact your issuing financial institution for complete coverage terms and conditions or call 1-800-MASTERCARD (1-800-627-8372) for assistance.
2. Certain terms, conditions and exclusions apply. Cardholders need to register for this service. This service is provided by Generali Global Assistance, Inc. Please see your guide to benefits for details or call 1-800-MASTERCARD (1-800-627-8372).
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We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.
Frequently Asked Questions
What is Click to Pay?
Click to Pay is an online payments feature that makes online shopping more convenient. Online buying is evolving so you can pay with fewer clicks. Whenever you see the Click to Pay icon you can enjoy an easy, smart and secure online checkout experience. To make a purchase, you’ll no longer have to enter 16-digit primary account numbers, look up passwords or fill out long forms. Enjoy this new experience to pay with your Visa® and Mastercard® cards when you see the Click to Pay icon where Visa and Mastercard are accepted.
How do I get started?
To use Visa's and Mastercard easy, smart and secure online checkout, you need to add your Visa and Mastercard credit, debit cards.
Can I Click to Pay on my mobile device?
Yes, you can use Click to Pay with Chase Visa and Mastercard using any web-enabled mobile device.
Is there a fee associated with using a Chase card with the Click to Pay experience?
There isn’t a cost to use Click to Pay with your Chase Visa and Mastercard. Your credit card terms and conditions, or your debit card Deposit Account Agreements terms, govern purchases made with Click to Pay. We don’t charge a fee to use Click to Pay with your Chase Visa and Mastercard.
Esta página contiene información sobre el uso de tu tarjeta Visa® y Mastercard de Chase en billeteras digitales. Si tienes alguna pregunta, por
favor, llama al número que aparece en el reverso de tu tarjeta.
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Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.
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After you buy an item on the Chrome Web Store, you have 30 minutes to cancel your purchase before your credit card is charged. The 30-minute cancellation period begins when your credit card is authorized for the purchase in Google Payments. Note:
If you buy the app a second time, the sale is final and your credit card will be charged. Cancel a purchase To cancel an app or app subscription you just bought: If you miss the 30-minute window, contact the developer through Google Pay to see if they will offer you a refund. Cancel a subscription You can stop a current subscription at any
time. Here's how: Once you cancel a subscription, you won't be charged for future subscription fees. Past subscription fees won't be refunded. If you have questions, contact the developer through Google Pay. Cancellations for declined credit cards If your order was canceled because your card was declined, you'll need to update your payment information. Add a new payment option to purchase the item. Orders canceled by Google Google reviews orders on a regular basis to ensure that they adhere to our
Terms of Service. If your order was canceled by Google, this will be stated on your order receipt. If a seller insists that your order was canceled by Google, you may request additional details from the Google Payments team.Cancel app purchases or subscriptions
Request a refund
After the 30-minute cancellation period, you'll need to contact the seller directly if you want a refund for your purchase:
Request a refund from a seller
Here's how you can contact the seller to request a refund:
- Sign in to Google Pay.
- Click on the order you'd like to request a refund.
- At the bottom of the receipt, click Contact.
- From the "Subject" menu, select I'd like to request a refund or return an item.
- Enter any details in the message area
- Click Send email.
Note: Some sellers may not offer refunds, and some may charge processing costs. Please give the seller 2 business days to respond to your request.
Request a refund if you didn't pay through Google Pay
If you didn't pay for the app through Google Pay, contact the developer directly:
- In Chrome Web Store, click Your Apps.
- Click the name of the app, extension, or theme.
- On the app's page, click Support.
- Contact the developer using the form or visit their website.
To check whether you paid for your app using Google Pay, sign in to Google Pay and see if the app order appears in your Purchase History.
Check the status of your refund
Sign in to Google Pay to check your refund. When the seller refunds your order, you will get an email confirmation and your Pay account will be updated.
Trouble getting your refund
Refunds will be credited to the credit or debit card you used to buy your item. If your bank declines the refund, the reason may be:
- Your card is expired.
- You need to add a new payment method.
A few things to note:
- It may take a few days for the refund to appear on your card.
- Updating your payment method may not automatically resolve refund issues.
- For more details, contact your bank.
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