Why is my chase card not accepting instant deposits

There's a number of reasons why you might not be able to use instant transfers:

• You haven’t linked a bank account to Square, or your bank account isn't completely verified. 

• Your current balance is below the minimum transfer amount after fees: $25 minimum for instant transfers and $1 minimum for same-day transfers.

• At least one transaction in your balance is over $10,000. 

• You’re new to Square and already sent your one instant transfer of up to $2000 today.

• We periodically conduct regular account reviews to ensure customer security, which can impact instant transfers.

Link a Supported Bank Account

To use instant transfers, you have to link a verified bank account If you attempted to link your bank account and it isn’t supported, you’ll see an error message asking you to try linking a supported debit card.

Supported bank accounts with instant transfers

We currently support most U.S. banks. However, credit cards, ATM, PayPal, or prepaid bank cards aren’t supported right now. You’ll need to link a supported bank account to your Square account to use instant transfers.

We can’t confirm if a bank is supported until there's an attempt to link it to Square. However, we’ve had strong success linking the following banks:

• Bank of America

• Citizens Bank

• Chase

• Huntington Bank

• PNC Bank

• Regions

• SunTrust

• TD Bank

Supported debit cards with instant transfers

Many different debit cards are supported with instant transfer. If you have trouble with that card, you can try linking a different debit card or you can count on your deposits being sent with next-day transfers.

Note: If you attempt to link a Visa or MasterCard debit card issued outside of the US, it may be declined. Learn more about linking a supported debit card.

Visit your online Square Dashboard to link a bank account or check your verification status .

Choose the Right Transfer Amount

Instant transfers aren’t available for amounts outside the minimum or maximum transfer limits—these are amounts under $25 or over $10,000, after Square’s processing fees.

If your Square account balance is made up of payments between $25 and $10,000, you can send repeated instant transfers until your balance is empty. You can select any amount over $25 available in your Square balance if you’ve set up manual transfers on your account.

Note: New sellers start with a limit of one instant transfer per day of up to $2,000. As you continue processing with Square, your daily transfer amount limit will increase.

Account Under Review

We regularly monitor your transactions to keep your account safe. If our system notices something that appears out of the ordinary, we suspend all transfers—including instant transfers—to your bank account until we can make sure everything is alright. We usually complete these reviews within one business day—if we need more information to complete the review, we’ll reach out to you by email.

One of our best tools in keeping Square secure is checking in periodically to make sure that everyone is who they say they are. The documentation and information you provide during a security review gives us a sense of how we can be helpful and get your transfers moving again.

For more on instant transfers, check out our instant transfers FAQ.