If you try to buy something on Google Play but your payment is declined or won't process, try the steps below. If you've bought something then have a problem with or question about it, see problems with in-app purchases or
returns and refunds for Google Play purchases. Your payments profile might be deactivated. To reactivate your profile, submit your payment information.
Try to pay with a different payment methodIf there's a problem with one payment method you can try paying with a different one.
Fix credit and debit card errorsThere may be a problem with your credit or debit card if you see one of the following error messages:
To fix these errors, try the following steps: Make sure your card & address information is up to date Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments: Remove or update expired cardsExpired cards cause payments to be declined. To update expired cards:
Check that your card address matches the address in Google PaymentsIf your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.
Then, try your purchase again.Submit any extra information that is requested If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information. Check you have sufficient funds for the purchase Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase. Contact your bank or card issuer Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline. Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)If you see "Your payment was declined due to an issue with your account" If you see this message, it might be because:
To help fix these issues:
If you are trying to pay by direct carrier billing (pay through your mobile service provider bill) If you're having trouble paying through direct carrier billing, try the following:
If you still have problems, contact your mobile phone service provider for help. If you can't add a payment method or have a problem with a different payment method If you're having a problem with a different payment method, go to Google Payments to fix the issue.
Card is grayed out & says “verify on pay.google.com” Your card was reported as stolen. You must verify the card before you can use it again:
If you try to verify the payment method again:
Card is grayed out & says “card is ineligible” You can't use this card for this purchase. Try to make the purchase again with a different card. If the card you want to use isn’t listed, follow the on-screen instructions to add a new card. If you use dual SIM card devices Check if the right SIM card is in slot 1 and remove any SIM card from slot 2. Was this helpful? How can we improve it? Why does Cash App keep declining my payment?Payment Canceled
Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account.
Why is my debit card being declined when I have money in my account?You've reached your daily purchase limit
Debit cards have daily purchase limits set by financial institutions to ensure your money is safe. The daily purchase limit for your debit card depends on where you bank. Most financial institutions will generally allow you to spend between $400 to $25,000 daily on a debit card.
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