Why are my funds not available for withdrawal capital one

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I opened a new checking account, but the bank will not let me withdraw my funds immediately.
What’s in your wallet?
Is Mobile Deposit secure?
Are Mobile Deposits FDIC insured?
What do I need to use Mobile Deposit?
Can I deposit any check with Mobile Deposit?
Are there any fees?
Is there a deposit limit for Mobile Deposit?
How soon can I use the funds I deposit with my phone?
What happens if I make a mistake?
How will I know my deposit image went through?
Why was my deposit rejected?
My smartphone is working fine, so why am I getting the error message, “There's a problem connecting. Check your network and try again, or visit your nearest Capital One Branch or ATM to make a deposit”?
How long does it take Capital One to make funds available?
Why are my funds not available Capital One?
Why is my money in my balance but not available?
How long does it take for current balance to become available balance?

I opened a new checking account, but the bank will not let me withdraw my funds immediately.

When the bank is dealing with a new customer, it can hold some deposits before making the funds available for withdrawal. Regulation CC has special provisions for new account holders.

The account is not considered new if

each customer on the account had another established account at the bank within the preceding 30 calendar days; and
that established account was opened for at least 30 calendar days.

Different banks have different funds availability policy schedules when it comes to new accounts:

Cash, wire transfers, and Automated Clearing House (ACH) credit transfers are generally available the next business day after the banking day that they're deposited or received for deposit.
Official government checks (such as U.S. Treasury checks and state and local government checks), postal money orders, cashier's checks, certified checks, teller's checks, and traveler's checks deposited in amounts of up to $5,525 in one day are generally available in one or two business days after the banking day that they are deposited. However, the amount more than $5,525 might not be available until the ninth business day following the banking day on which the funds are deposited. Note that your bank may require the use of a special deposit slip for these kinds of checks.
Each bank may establish its own availability policy for all other checks deposited into new accounts.

Review your deposit account agreement for policies specific to your bank and your account.

Refer to 12 CFR 229 "Availability of Funds and Collection of Checks (Regulation CC)."

Last Reviewed: April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

Shannon Ashley

Aug 11, 2021

10 min read

What’s in your wallet?

Photo by Andre Taissin on Unsplash

Did you know that banks in America have the legal right to close your accounts with them for any reason, but without any warning or explanation to you? I’ve recently learned that the hard way.

The standard daily withdrawal limits for our accounts may vary on an account and product basis. Please find the standard limits for some of our products:

360 Checking: $1,000 per day
Money accounts where the account owner is less than 18 years old: $500 per day
Non-360 products: $600 per day

Each ATM might have specific limits that may not allow you to withdraw the full amount. So, you might need to do multiple transactions to withdraw the full amount.

Mobile Deposit is a secure way to deposit checks on your smartphone within the United States. This guide will help you learn how to use mobile deposit and answer frequently asked questions.

Ready to get started using Mobile Deposit? Check out our demo or follow the steps below.

Go to the Capital One Mobile app and select your account.
Click on “Deposit” next to the camera icon.
Take photos of the front and back of your check (please write "for Capital One mobile deposit" and sign your name on the back of the check prior to taking your picture).
Follow the prompts to fill out the deposit amount and, if you’d like, a memo.
Slide your finger across the green button to complete your deposit.

Be sure to keep your check in a safe location until you see the full deposit amount listed in your account’s Past/Recent Transactions. Once you do, make sure to destroy the check immediately by shredding it or using another secure method.

Is Mobile Deposit secure?

We protect all information you send us with device recognition technology and mobile banking data encryption. For your security, we never store your passwords or the check deposit data and images on your mobile device.

Are Mobile Deposits FDIC insured?

All Mobile Deposits that are accepted by us are FDIC insured up to the same amount as any other deposit into your account. There's nothing more important to us than keeping your money safe. Get all the facts at http://www.capitalone.com/bank/fdic/.

What do I need to use Mobile Deposit?

A Capital One eligible checking, savings, or money market account in good standing.
The latest version of the Capital One® app. Download for iPhone or Android.

Can I deposit any check with Mobile Deposit?

We generally accept U.S. personal, business, and government checks. There are some exceptions, so check out our Terms & Conditions for a complete list.

A few examples of deposits we don't accept include:

Checks made payable to anyone other than yourself and any joint account holders.
Checks that are more than six months old, postdated, or not dated.
Checks payable to “Cash”
Money orders and traveler’s checks
Foreign checks

Are there any fees?

No, Mobile Deposit is a no charge service which allows you to deposit checks into your Capital One eligible checking, savings, and money market accounts without trips to the branch or ATM.

Is there a deposit limit for Mobile Deposit?

You can make as many deposits as you want, but there are daily and monthly limits on the dollar amount you can deposit. When you go to enter your check, the app will show you the maximum amount you can deposit. If you need to deposit an amount that's more than the limit, visit one of our branches or ATMs.

How soon can I use the funds I deposit with my phone?

If your deposit was submitted on or before the business day cutoff (9:00 p.m. ET), your funds are generally available by the next business day. Sometimes, we might place an extended hold on your deposited funds. If we do, we'll notify you on when to expect your funds to be available for withdrawal.

What happens if I make a mistake?

If the amount you enter is different from the one on the check, we’ll automatically adjust the amount to match what is on the check. Look for this information in your account’s Past/Recent Transactions.

If you deposit your check to the wrong account, just wait until your deposit becomes available. You can then transfer the money into the account you want.

How will I know my deposit image went through?

A message in the app will tell you that your check image was submitted successfully. You will also see the deposit amount listed in your account’s Upcoming/Recent Transactions. If you make your deposit before 9 p.m. ET, your deposit will appear in your transaction history the next business day. If not, it will appear in two business days.

Why was my deposit rejected?

There are a few reasons why we might need you to submit your deposit again. Here are a few examples and ways to correct them.

We can’t read the check. Try holding the phone flat above the check, making sure the check is in focus and the image isn’t too small.
The corners of the check are cut off. Try flattening the check to remove any wrinkles.
The image is too light or too dark. Try placing it on a dark, non-reflective background in a well-lit area.
Information on the check is unclear.
The check is missing your endorsement.

My smartphone is working fine, so why am I getting the error message, “There's a problem connecting. Check your network and try again, or visit your nearest Capital One Branch or ATM to make a deposit”?

This can happen if your smartphone has a weak Internet or data connection. Try again in a few minutes and see if this helps.

Still need help? Give us a call at 1-877-442-3764 for further assistance.

How long does it take Capital One to make funds available?

In general, deposits into Essential Checking, Essential Savings, 360 Checking, Total Control Checking, Money, and Confidence Savings Accounts are available the next business day. Checks drawn from another Capital One, N.A. account will be available the next business day.

Why are my funds not available Capital One?

Funds may not be available until the second business day after the day of your deposit. The first $225 of your deposits, however, may be available on the first business day after the day of your deposit.

Why is my money in my balance but not available?

The current balance on your bank account is the total amount of money in the account. But that doesn't mean it's all available to spend. Some of the funds included in your current balance may be from deposits you made or checks you wrote that haven't cleared yet, in which case they're not available for you to use.

How long does it take for current balance to become available balance?

However, said amount must be made available within a reasonable time, usually two to five business days. Banks may hold checks from accounts that are repeatedly overdrawn.