If you have problems paying for Google products, you might need to fix a problem with your payments profile. Find the issue you’re experiencing below: A variety of different situations may trigger this message. Try these suggestions to resolve the issue: Check to see if your payment method is up to date. If it isn’t, update it in the Payments center. Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a
different payment method or try again later." Try the following:
"Your payment was declined due to an issue with your account"If you see this message, it might be because:
To fix the issue, try the following:
"Unable to process payment: Low card balance"You might not have enough funds in your account to make the payment. Check your account balance or contact your bank. Ineligible or unavailable credit or debit cardCard is grayed out & says “verify on pay.google.com” Your card was reported as stolen. You must verify the card before you can use it again:
If you try to verify the payment method again:
Card is grayed out & says “card is ineligible” You can't use this card for this purchase. Try to make the purchase again with a different card. If the card you want to use isn’t listed, follow the on-screen instructions to add a new card. Closed payments profileLearn more about what to do if you temporarily or permanently closed your payments profile. If you’re still having trouble, contact support. Was this helpful? How can we improve it? Why does it keep saying there is an issue with your payment method?It's possible your current payment method has expired and needs to be updated. If you recently got a new credit card, you may only need to update your card's expiration date and CVV number!
Why does Apple keep telling me to update my payment info?It sounds like your payment method may have been declined when your iCloud Storage payment was attempted based on your description. See what you can do here: If your payment method is declined in the App Store or iTunes Store.
What to do when it says there is an issue with your payment method?To fix these errors, try the following steps:. Make sure your card & address information is up to date.. Submit any extra information that is requested.. Check you have sufficient funds for the purchase.. Contact your bank or card issuer.. If you see "Your payment was declined due to an issue with your account". Why can't I update my payment info on Apple?Sign in to your Apple ID account page and edit your Apple ID details. On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method. Log into your account in the App Store/iTunes and you should be able to change/verify it there.
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