Sierra health and life medicare advantage provider phone number

Search The Help Center

Other Plan Features

Download the NowClinic app or go to NowClinic.com and sign up.

Watch the video on how to sign up

Health care advice from a registered nurse. Just a phone call away.

If you’re unsure about your condition, our 24/7 advice nurse may be able to help. Our nurse is available to answer questions, provide self-care advice and help you decide whether to seek urgent care, emergency care, or schedule an appointment with your provider.

Get health care advice at no additional cost to you:
  • Call toll-free 1-800-288-2264, TTY 711.

Watch the video

HPN7139202-Urgent-Care-House-Call-flyerFINAL

Behavioral Health Options (BHO)

AdvanStaff Medical Plan Participants and their families have access to nationwide Behavioral Health & Employee Assistance program options as part of their standard coverage.

Members who live outside of Nevada can participate in the Sierra Health & Life PPO Plan.

When talking to your heath care provider or when searching for a health care provider, you should use the UnitedHealthcare – Choice Plus Network. Click the here to learn how to read your SHL member insurance card for out-of-area coverage and how find a provider for you.

The linked page will tell you which facilities may be excluded for coverage under your plan. You can then search the nationwide network by following the link at the bottom of the page or clicking here.

SHL Out-Of-Area Wallet Card

Use this following wallet card if your provider is having trouble understanding the billing procedure for your SHL insurance program outside of Nevada. The billing provider should following the Out-Of-Area instructions on the back of your insurance card.

SHL18492-SHL-Out-of-Area-Wallet-Card

English & Spanish Flyer

Last Updated OnSeptember 29, 2022

Health Plan SearchUnitedHealthcare - Sierra Health and Life (PPO)

Please Note

The following hospital and/or physician groups accept Sierra Health and Life (PPO).

While we strive to keep this list up to date, it's always best to check with your health plan to determine the specific details of your coverage, including benefit designs and Sutter provider participation in your provider network. It is important to note that not all of the Sutter Health network of providers necessarily participate in all of a health plan's products or networks.

Please check with your health plan if you have questions about coverage and network providers for specific products.

Hospitals Accepting This Plan

  • Alta Bates Summit Medical Center - Alta Bates Campus
  • Alta Bates Summit Medical Center - Summit Campus
  • California Pacific Medical Center
  • Eden Medical Center
  • Memorial Hospital Los Banos
  • Memorial Medical Center
  • Mills-Peninsula Medical Center
  • Novato Community Hospital
  • Sutter Amador Hospital
  • Sutter Auburn Faith Hospital
  • Sutter Center For Psychiatry
  • Sutter Coast Hospital
  • Sutter Davis Hospital
  • Sutter Delta Medical Center
  • Sutter Lakeside Hospital
  • Sutter Maternity & Surgery Center of Santa Cruz
  • Sutter Medical Center - Sacramento
  • Sutter Roseville Medical Center
  • Sutter Santa Rosa Regional Hospital
  • Sutter Solano Medical Center
  • Sutter Tracy Community Hospital

Medical Groups and Clinics Accepting This Plan

  • Palo Alto Foundation Medical Group
  • Palo Alto Medical Foundation/Mills Peninsula Site
  • SEBMF - Diablo Division
  • Sutter East Bay Medical Foundation
  • Sutter Gould Medical Foundation
  • Sutter Medical Group
  • Sutter Medical Group - Solano
  • Sutter Medical Group of the Redwoods
  • Sutter North Medical Group
  • Sutter West Bay Medical Group

More Resources

Sierra Health-Care Options (SHO) is an administrative services company. Dedicated to meeting the needs of self-funded employer groups, SHO helps employers manage their healthcare costs. Services are available as bundled packages, or à la carte, as needed.

SHO Products and Services

  • Preferred Provider Organization (PPO) network access for Southern and Northern Nevada

    • Medical
      • Sierra Health-Care Options (SHO) in Southern Nevada
      • Northern Nevada Health Network (NNHN) in Northern Nevada
    • Dental
    • Specialized mental health and substance abuse programs through our sister company, Behavioral Healthcare Options (BHO)
  • Utilization Management

    • Prior authorization
    • Concurrent review
    • 24-hour Telephone Advice Nurse
    • Complex case management
  • Bill Negotiation Services

    • Negotiate letters of agreement with out of network providers to minimize claim costs to the self-insured employer group and member
  • Repricing Services

    • Repricing services for SHO and NNHN claims for third party administrators

If you have any questions, please call 1-800-698-4828.