Mint mobile calls going straight to voicemail

Having your Samsung S6, s5, Note, Note II or other device send calls directly to voicemail can be caused by several things, most of which are easily resolved:

CALL REJECTION IS TURNED ON:

1. Start your PHONE app
2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
3. Click SETTINGS
4. Click AUTO REJECT LIST
5. Remove any numbers in the list

BLUETOOTH IS CONFUSED:

If all of your inbound calls are going straight to voicemail, try turning OFF your Bluetooth connection.  Sometimes your phone may think it has a connection to a Bluetooth device (like your car or an earpiece) but that device is not talking to the phone.  In this situation, you will not hear the phone ring and think that the calls are going straight to voicemail.

1. Swipe down from the top to bring up the status / notices screen
2. Click on the BLUETOOTH icon to turn it off

CALL BARRING IS TURNED ON:

1. Start your PHONE app
   
2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
3. Click SETTINGS
4. Click MORE in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
5. Click CALL BARRING
   1. These settings let you block inbound or outbound calls in various situations like:
      1. ALL INCOMING CALLS
      2. ALL INCOMING CALLS WHEN ROAMING
      3. ALL INTERNATIONAL CALLS
      4. …
   2. If you click MORE in the top right corner of the screen (or the OPTIONS/MENU button on older devices) you can then set a password for these rules.  This is a great tool for parents that a travelling with kids who are too little or too stupid to understand the cost of international calls.

SIM CARD HAS SHIFTED:

1. Swipe down from the top to bring up the status / notices screen
2. At the bottom right confirm that your cellular provider name is shown on the bottom of the screen .
3. If you see NO SERVICE it means there is something wrong with your account with your provider (Telus, AT&T, Orange…) or your SIM card
4. If your account is fine, it likely means the SIM card has shifted and you should:
   1. Power down the phone
   2. Take the SIM card out
   3. Put the SIM card in
   4. Power up
   5. Swipe down from the top to bring up the status / notices screen
   6. Within one minute or so, your cell should show the name of your cellular provider at the bottom of the notices screen
5. If this still shows no service, you might have a bad SIM and you should take it back to the store for them to check it

VOLUME IS TURNED DOWN:

If your volume is turned down, the calls may be coming in but you did not hear the ringing so you think they are being sent directly to voicemail.

1. Start your PHONE app
2. Click the VOLUME UP button (physical button on the side of your cell)

FORWARD TO VOICEMAIL IS ON:

1. Start your PHONE app
2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
3. Click SETTINGS
4. Click CALL FORWARDING
5. Click VOICE CALL
6. Click ALWAYS FORWARD and then DISABLE

VOICE OVER LTE IS ON:

1. Start your PHONE app
2. Click MORE (or three dots icon) in the top right corner of the screen (or the OPTIONS/MENU button on older devices)
3. Click SETTINGS
4. Find and disable VOICE OVER LTE
   1. only available on some models and firmware versions, so don’t look too hard
   2. This will be on ALL devices in the future
   3. LTE is a Data Only network and does not carry voice… but voice can be converted into digital data and sent over LTE.

ANTENNA IS BROKEN:

This is quite rare but possible.  If your cell have very intermittent connectivity the cold solder joint that connects the internal antenna (really just a small white clad  copper wire) may have come loose.  To test this turn OFF your WiFi to verify that you are ONLY receiving data from your cellular provider and try to send or receive calls, or surf the internet or send/receive emails… .

The quickest method to contact somebody is to simply give them a call. All you need to do is dial the number of the person you want to call.

But there’s a frequent issue related to phone calls that’s affecting many Android users. Namely, the call goes straight into the voicemail.

1. Check your call settings

If one of the following call settings is enabled, don’t be surprised if your incoming calls land directly into your voicemail:

• Call rejection or block
• Call barring
• Forward to voicemail

Obviously, to fix the issue, you need to disable these settings.

1. Open the Phone app and click on the three-dot menu
2. Go to Settings and tap Auto Reject List
3. Remove the numbers you don’t really on the list
4. Go back to Settings and click on the More button
5. Select Call barring and disable all call barring settings
   
6. Return once again to Settings and tap Call forwarding
7. Select Voice call, and then Always forward
8. Disable call forwarding
   
9. Reboot your phone and check of the problem is gone.

If this issue is affecting a limited number of contacts, check the settings for each contact. Maybe the option to route incoming calls to voicemail is enabled for specific contacts.

Google Pixel phones

Pixel phones have a dedicated Google Voice Do Not Disturb (DND) mode that sends call to voicemail.

The feature is only available on Voice for G Suite accounts. Basically, all the calls received outside your working or office hours are routed straight to the voicemail.

Launch the Voice app, tap Menu, select Settings and then Do not disturb. Tap Calendar and check your working hour settings.

2. Disable Bluetooth

As surprising as this may seem, your Bluetooth could be the cause why your calls are landing straight into voicemail. Try disabling your Bluetooth connection and check if the problem persists.

The quickest way to turn off your Bluetooth is to use the two-finger gesture and swipe down from the top of your phone’s screen. Tap the Bluetooth icon to turn the feature off.

3. Ensure DND isn’t Enabled

If your phone has a “Do not disturb” feature, make sure that it isn’t enabled. Some phones have a DND scheduling feature that automatically puts the phone in “Do not disturb” mode. There is also a mode where calls are sent to voice mail when the phone is placed face down on a surface.

4. Re-insert your SIM card

Sometimes, taking your SIM card out and re-inserting it is the equivalent of a tried-and-tested reboot on PC.

Power your phone down and take out the SIM card. Insert it back and power up your phone. Wait one minute or two until the name or your carrier appears on the screen.

If you experience any service issues, have your carrier inspect your SIM. Maybe you need to replace it with a new one. Trying a new SIM may clear out the problem.

Don’t forget to check your network coverage with your carrier. The voicemail problem could be the result of network coverage issues that your carrier may be aware of.

5. Check Wireless Carrier Settings

Ensure that your wireless carrier doesn’t have any type of call protection enabled. Features like AT&T’s “Call Protect” can block calls from numbers you may not want blocked.

I hope these tips have helped you solve the problem with phone calls going straight to voicemail on your Android phone. Still having problems? Drop me a comment below.

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