Independence blue cross blue shield customer service

Ask IBX

If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request.

General Inquiries

The Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone.

Mailing addresses:

For Keystone 65 HMO or Personal Choice 65 PPO:
Independence Blue Cross
Medicare Department
PO Box 7799
Philadelphia, PA 19101-7799

For MedigapFreedom, MedigapSecurity, or Security 65:
Independence Blue Cross
PO Box 7330
Philadelphia PA 19101-8957

For Select Option PDP:
PO Box 41535
Philadelphia, PA
19101-1535

Forms:

• Member inquiries
• Prospective member inquiries
• Employer inquiries

Phone numbers:

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To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.

However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

Learn More or Enroll

Understanding Medicare is no easy task, especially when you have so many questions such as:

• Am I eligible for Medicare Advantage?
• What Independence Blue Cross plan is right for me
• When and how can I enroll?

Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania.

Mailing address:

Keystone 65 HMO, Personal Choice 65(SM) PPO, MedigapFreedom, and MedigapSecurity

Independence Blue Cross
PO Box 13713
Philadelphia, PA
19101-3713

Email form:

For more information about our Medicare plans, please fill out our Online Information Request Form.

Phone number:

For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week.

To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.

However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

Locate an Informational Meeting

Join Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions.

Find a meeting

Learn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting.

A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

Member Benefits and Claims Inquiries

Independence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support.

Email:

To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibxpress.com.

Phone numbers:

Scroll or swipe to reveal all table data.

Scroll or swipe to reveal all table data.

However, please be aware that on weekends and holidays from March 31 through September 30, your call may be sent to voicemail.

Report Health Care Fraud

If you suspect health care fraud, report it here.

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Website last updated: 1/22/2020
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