Ask IBX Show
If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request. General InquiriesThe Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone. Mailing addresses:For Keystone 65
HMO or Personal Choice 65 PPO: For MedigapFreedom, MedigapSecurity, or Security 65: For Select Option PDP: Forms:
Phone numbers:Scroll or swipe to reveal all table data.
Scroll or swipe to reveal all table data. To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Learn More or EnrollUnderstanding Medicare is no easy task, especially when you have so many questions such as:
Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania. Mailing address:Keystone 65 HMO, Personal Choice 65(SM) PPO, MedigapFreedom, and MedigapSecurity Independence Blue Cross Email form:For more information about our Medicare plans, please fill out our Online Information Request Form. Phone number:For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week. To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Locate an Informational MeetingJoin Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions. Find a meetingLearn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting. A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Member Benefits and Claims InquiriesIndependence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support. Email:To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibxpress.com. Phone numbers:Scroll or swipe to reveal all table data.
Scroll or swipe to reveal all table data. However, please be aware that on weekends and holidays from March 31 through September 30, your call may be sent to voicemail. Report Health Care FraudIf you suspect health care fraud, report it here. Like Us on FacebookConnect with us for daily information on Medicare, senior wellness, and more. By clicking the link you will be leaving the Medicare site. Website last updated: 1/22/2020 How do I Contact Independence Blue Cross customer service?Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday. 1-800-ASK-BLUE (or 1-800-275-2583) (TTY/TDD:711)
What is the phone number for Blue Cross Blue Shield?1-800-ASK-BLUE. (1-800-275-2583) Federal Employee Program (FEP) Mon. – Fri., 8 a.m. – 5 p.m. 215-241-4400. Keystone 65 HMO/POS. 8 a.m. – 8 p.m., 7 days a week (on weekends and holidays from April 1 through September 30, your call may be sent to voicemail) 215-241-2365. 1-800-645-3965.
Is Independence Blue Cross owned by Blue Cross?© 2022 Independence Blue Cross. Independence Blue Cross is a subsidiary of Independence Health Group, Inc. — independent licensees of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania Sitemap| Legal| Privacy & other policies| Anti-fraud| Developer resources
What is the phone number for independence administration?Independence Administrators. Provider Services (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899. Independence Blue Cross and Highmark Blue Shield Caring Foundation. Hotline. 1-800-464-5437. Keystone First. Hours: Mon. – Fri., 8 a.m. – 5 p.m. Nurse on call 24 hours a day.
Is Independence Blue Cross and Blue Cross Blue Shield the same?About Independence
As a licensee of the Blue Cross Blue Shield Association, we provide families with the security and stability that comes with a Blue Card. That security has never been more essential than during the global COVID-19 pandemic.
Is Independence Blue Cross a PPO?With a Personal Choice PPO plan from Independence Blue Cross, you can choose to see any doctor or visit any hospital you choose. You will also enjoy in-network coverage anywhere in the United States when you use providers who participate in the BlueCard® PPO network.
Is Keystone First Independence Blue Cross?In 2012, backed by parent companies Independence Blue Cross and Blue Cross Blue Shield of Michigan, Keystone Mercy became Keystone First.
Is Independence Blue Cross the same as Keystone Health Plan East?Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East, and QCC Insurance Company, and with Highmark Blue Shield — independent licensees of the Blue Cross and Blue Shield Association.
|