Frequently asked questions about Amazon Pay Balance. You can register for Amazon Pay balance through the Amazon.in app. This feature is only available on mobile app and mobile website.
To view the below information in your preferred regional language, click the link: Hindi, Tamil,
Telugu, Kannada, Malayalam, Marathi,
Bengali. We are currently in the process of rolling out this feature to our customers
in a phased manner, and therefore it may not be available to all customers at present. By 30th Sep 2022, however, we plan to make it available to all Android customers of Amazon Pay balance: Money account. Yes, once you register for Amazon Pay balance UPI ID, you can Send/Receive money to anyone from Amazon Pay balance: Money account. Note: You can only transfer Money component of your Amazon Pay balance. Gift cards
component cannot be utilized for making payments to offline merchants or sending to friends/family. It can only be used for shopping online. For Terms and conditions, please click here.
Making payment to a merchant: Note: Both Small PPIs (opened with minimum details such as mobile number and self-declaration of name and identification number of any permissible government ID) and full-KYC users can pay to any merchant using the UPI ID, whereas only Full KYC users can pay to a person or transfer to bank account. Fund transfers: Full KYC PPI holders will additionally also be able to use their UPI ID for fund transfers to another PPI holder or to a bank account.
Request Money:
If the selected contact has Amazon Pay UPI ID or is a saved UPI ID on your Amazon app, it will populate the UPI ID of the sender. Else, it will prompt you to enter the UPI ID of the sender to request money. I already have an existing UPI ID with Amazon. How is this different from the existing? What is the difference between Amazon Pay balance UPI ID and Amazon Pay UPI ID.Amazon Pay balance UPI ID (mobile#@amazonpay) is linked to your Amazon Pay balance, which is different from the Amazon Pay UPI ID (mobile#@apl) which is linked to your bank account. While transacting using Amazon Pay balance UPI ID, the money is debited from/credited into your Amazon Pay balance: Money account and not your bank account. To make transaction from your bank account, you can use your Amazon Pay UPI ID (mobile#@apl). You need not link your bank account in order to set-up Amazon Pay balance UPI ID. Go to Add Money page & Set-up your Amazon Pay balance UPI ID.Do I have to setup a 4-digit UPI PIN for Amazon Pay balance UPI ID? If yes, how do I that?You need not set/enter UPI PIN to use the money in your Amazon Pay balance using Amazon Pay balance UPI ID (mobile#@amazonpay). Experience a 1-click payment, faster transactions and with zero failures with Amazon Pay balance UPI. For all the transactions done with Amazon Pay balance UPI handle, we ensure the validations are done by us to ensure your transactions are secure. What are the transaction limits for using Amazon Pay balance UPI ID?
Why am I not able to add Amazon Pay balance: Money?Please check the following:
How do I create a UPI ID for Amazon Pay balance?You can set up Amazon Pay balance UPI to make UPI transactions by registering for UPI through the Amazon.in app. Note: Currently this is feature is only functional for Android users. It is not feasible for desktop/iOS users to avail this option as of now. Please watch this space for updates when the feature is available for iOS users as well.
Ensure your SIM is active, has balance and is not associated with an international number. Allow Amazon to send an SMS and read it to mobile number verification. For mobile number verification, choose the SIM card that has the same mobile number which is signed into Amazon account and that you want to link with Amazon Pay balance UPI. Once you enter the details and hit "Continue", your mobile number would be verified. If the mobile number in the Amazon account is different, you can update the mobile number in the Amazon App by following the below steps.
You cannot have multiple UPI IDs linked to the same Amazon Pay balance: Money account. Where do I check my Amazon Pay balance transactions?All Amazon Pay balance transactions can be tracked from the View Statement option. Can I set up a spend limit?Yes, you can set up a limit on the amount that you can spend from your Money in Amazon Pay balance. This can be done in two ways:
If you'd like to set this up, please contact us from amazon.in/contactus Note:
More QuestionsWhat is Amazon Pay balance? Amazon Pay balance is a digital payment solution enabled by Amazon Pay (India) Private Limited using which you can make online transactions on Amazon.in and our partner websites & apps . Balance consists of two different components which are Money and Gifts & Credits. Therefore, total Amazon Pay balance= Money + Gifts & Credits. Money stores all the balance that you add yourself to Amazon Pay balance, where as Gifts and Credits stores your Gift Card balance and any cashbacks or refunds that are issued to you. You can always view the amount break down from your Statement. How do I load Amazon Pay balance: Money? How much time would it take?
Typically, a top up gets credited instantly, however in some cases it can extend up to 15 minutes. If you are loading Amazon Pay balance: Money at doorstep through cash load, then the amount will be credited to your account in 4-5 minutes. However, in exceptional scenarios, this may go up to 6 hours. Does Amazon Pay balance: Money expire? Are there any usage charges? There is no validity period for Amazon Pay balance: Money, however Amazon may choose to impose a validity period as and when required and mandated by the regulator. You shall receive periodic reminders before this happens on your email/ mobile. Please check our terms and conditions for more details. There are no charges involved in topping up Amazon Pay balance: Money. How will I get a refund on transactions made through Amazon Pay balance? Refund will be processed back to the original payment method, which in this case is Amazon Pay balance. If a transaction was partially paid through Credit card as well, then the refund will be processed to credit card and Amazon Pay balance, respectively. Refunds for Amazon Pay balance UPI transactions will be issued directly to the Amazon Pay Balance account. The refund timeline is 2-4 business days. Is it necessary to upgrade my Amazon Pay balance to do any transaction from the 'Money' portion of my Amazon Pay balance? Why should I link UPI ID to Amazon Pay balance? No, it is not mandatory to setup an Amazon Pay balance UPI ID to make transactions with Amazon Pay balance: Money. If you don't setup an Amazon Pay balance UPI ID, your Amazon Pay would work same as before - you can still make online transactions on merchants, including on Amazon.in and our other partner websites & apps. However, if you setup Amazon Pay balance UPI ID, you can now send money from your Amazon Pay balance: Money to your friend, to any bank account, to another UPI enabled wallet, scan & pay using Amazon Pay balance money as well as request to receive money into your Amazon Pay balance (depending on your account type). Go to Add Money to Setup your balance UPI ID.I got a cashback for my Amazon Pay balance transaction, how much time would it take to reflect into my Amazon Pay balance? The cashback will get added directly to the eligible customer's account within 72 hours after the shipment of the product. Amazon Pay balance can be viewed at https://www.amazon.in/gp/payment/statement. To know more about cashbacks, click here. How can I close my Amazon Pay balance: Money account? How do I deactivate my Amazon Pay balance UPI ID? If you'd like to close your Amazon Pay balance: Money account, please contact our customer service team from amazon.in/contactus. To deactivate Amazon Pay balance UPI ID: Go to De-register option on your Add Money page and select your Amazon Pay balance UPI. Tap Deregister to deregister your Amazon Pay balance UPI ID.How to set-up Auto reload? Where can I change the Auto Reload settings? Using Auto reload you can automatically load you Amazon Pay balance: Money when the outstanding amount falls below a certain threshold which you can customize. Follow the steps to set-up Auto-reload:
To change the Auto-Reload settings:
I'm unable to upload the documents on the Amazon App.
How do I update my account details? You can update your account details from Account Settings. Is it mandatory to update an official ID number in order to add Amazon Pay balance: Money? As this is an RBI mandate, you should update an official ID number to your Amazon Pay balance: Money account in order to add money. However, you can continue using Gifts and Credits component without updating this information. You will also be able to use existing Amazon Pay balance: Money if any. Can I transfer Google Play balance to another account?Your child's Google Play credits (not including promotional Play balance) will be transferred to their family manager's account. If any issues occur, you can fill out the form below to request a transfer of any Google Play credits. The family manager must have an open payments profile in order to complete the transfer.
How do I transfer money from one account to another using Google Pay?Pay to self with Google Pay. Open the Google Pay app .. Select Bank transfer.. Select Self transfer.. Select two bank accounts: One for 'transfer money from' and one for 'transfer money to'. ... . Enter the transfer amount and notes, if required.. Click Proceed to pay.. Can I send money from my Google Pay balance?To send money to friends and pay for Google products, you can use your Google Pay balance. If you set up your Google Pay balance to pay businesses, you can use it to make contactless, in-app, or online purchases wherever Google Pay is accepted.
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