How to fix internet connection on samsung galaxy s4

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Support

New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics

Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics

T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics

Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics

Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics

Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Device Guides


I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

How to fix internet connection on samsung galaxy s4

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We found 9 possible causes:

  1. Little or no network coverage
  2. No connection to a Wi-Fi network is established
  3. You're abroad and data roaming is turned off on your mobile phone
  4. You've established a connection to a Wi-Fi network, but you aren't logged on
  5. You've turned on manual network selection and are out of range of the selected network
  6. Flight mode is turned on
  7. Mobile data is turned off on your mobile phone
  8. Your mobile phone hasn't been correctly set up for mobile internet
  9. Wi-Fi isn't turned on on your mobile phone

Start guide

How to fix internet connection on samsung galaxy s4

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Why is my Samsung Galaxy not connecting to the Internet?

Restart your device. Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

How do I fix my Samsung data connection?

If your mobile network connection is unstable and you cannot use mobile data, try resetting your network settings..
Go to Settings and select General management..
Select Reset..
Select Reset network settings..
Check the on-screen information and tap Reset settings..
Tap Reset..