Support New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Show Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics Support New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
Device GuidesI can't access the internetThis troubleshooting guide will take you through a number of possible causes
We found 9 possible causes:
Start guide Would you like information for your {device-name}? Why is my Samsung Galaxy not connecting to the Internet?Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.
How do I fix my Samsung data connection?If your mobile network connection is unstable and you cannot use mobile data, try resetting your network settings.. Go to Settings and select General management.. Select Reset.. Select Reset network settings.. Check the on-screen information and tap Reset settings.. Tap Reset.. |