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Information & Service RequestsBy Phone311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests. Customer satisfaction is important. 311 provides access to customer service assistance 7:00 a.m. to 7:00 p.m., 7 days a week. 311 customer service representatives are knowledgeable, friendly and ready to help!
TTY usersContact Texas Relay at 7-1-1 or call 1-800-RELAY TX (735-2989) to contact our 311 call center from 7:00 a.m. to 7:00 p.m. , 7 days a week Translation ServicesThe City of San Antonio can assist individuals who need city information and/or services and where English is not the natural language. The City of San Antonio 311 Customer Service Office is open seven days a week from 7am-7pm. The 311 Call Center can be reached by dialing 3-1-1 or 210-207-6000. Connect with the 311 Customer Service OfficeFeaturedCustomer Satisfaction Survey Share your experience so that we may better serve you. City Online Payments The City of San Antonio offers online payment options. 311 Online Services Make a service request online. Tweets by SanAntonio311 General Questions: Online
Information and Services: What is 311? 3-1-1 is an easy-to-remember telephone number that connects customers with highly-trained Customer Service Representatives ready to help you with non-emergency City and County of San Francisco government matters. Just dial 3-1-1 or 415-701-2311 if calling from outside area code 415. return to top Who can call 311? San Francisco residents, businesses or tourists wishing to get non-emergency information or request services pertaining to San Francisco government may call. If calling from a San Francisco 415 area code, you can simply dial 3-1-1. If calling from outside a San Francisco area code, you may call by dialing 415-701-2311. The San
Francisco 3-1-1 Customer Service Center understands and is sensitive to people of all cultures and all abilities offering assistance in over 145 languages as well as TTY access. return to top Can I open a service request online? Yes. You are able to submit/track requests for our most commonly used services at
https://sf311.org/ return to top Why haven't I received my registration email? Many email systems will classify automated emails such as our registration confirmation as 'junk' or 'Spam'. Please check your email folders to see if your email was filed incorrectly. If you are not
receiving your registration email, you can contact us here. return to top Can I call using my TTY phone? Yes. If you are in San Francisco, you may simply dial
3-1-1 and then press 7 to reach a Customer Service Representative specially trained for TTY. If calling from outside of San Francisco, please call 415-701-2323. return to top When can I call 311? The 311 Customer Service Center is open 24 hours a day, 7 days a week, 365 days a year. Just dial 3-1-1 or call 415-701-2311 if calling from outside the 415 area code. return to top Why 311? With over 2,300 different telephone numbers listed to access local government services, many people did not know what number to dial to reach the appropriate department. Now you can connect to city services with only two numbers to remember: 911 for emergencies and 3-1-1 for everything else. Before 311, over 50% of calls to the 911 center were not emergency related. 311 relieves 911 operators from these non-emergency calls. If a catastrophic emergency such as an earthquake occurs, 311 operators will be able to provide accurate information to assist during the recovery. In the unlikely event the 911 facilities becomes inoperative, the 311 call center will function as a back up. return to top Why can't I get through when I dial 3-1-1? Dialing 311 will work from most San Francisco 415 landlines and cell phones; however, you may experience problems for the following reasons:
Until your problem is resolved, you may reach us by dialing 415-701-2311. return to top Is it FREE? 311 is Toll Free when calling from a San Francisco 415 area code phone number whether it is a landline or a cell phone; however, please beware that your wireless carrier will charge for the minutes used during the call according to your contract. Calling 311 from phone booths may charge a fee depending on the vendor. AT&T phone booths are free when calling 3-1-1. Should you need to reach us by dialing 415-701-2311, regular fees, according to your carrier's contract will apply. return to top Can I still submit anonymous service requests? Yes, you can submit most service requests anonymously; however, there are some types of reports such as encampments and illegal dumping, where the contact information is critical in responding to the request. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and can easily track the status and view the history of your requests.Click the option to 'Continue as Guest (anonymous)' and you can submit service requests that do not require contact information. If you have signed in and wish to submit anonymously, please sign out, then submit your request. return to top When do I get my Service Request Number? When you submit your request on line, the Service Request number is normally available in a few seconds, but sometimes it can take longer. Simply refresh the page after you submit, and the request will change from "Submitted" to "Opened" with your Service Request number. You can see all your service requests clicking on the "My Requests" button on our home page. return to top How can I help by being more accurate with my service request? You see issues you'd like resolved. The departments would like to resolve them quickly and completely. Work is routed by the options you select in the service types. The better information information you provide, the better and faster the agencies can respond.Help the departments by following a few simple tips, and share the tips with your friends:
return to top Why should I create an account? When you create an account, it becomes much easier for you to create and track your service requests. We will use your phone and street address to link your online account with your existing service requests to provide a comprehensive view of your requests. return to top Where is my registration email? Many email systems will classify automated emails such as our registration confirmation as 'Junk' or 'Spam.' Please check your email folders to see if your email was filed incorrectly. If you are not receiving your registration email, you can contact us here. return to top How do I open a service request online? You can go to https://sf311.org/ and choose from the categories listed or by using the search feature to your right. If you still cannot locate your service please call 3-1-1 (within SF only) or (415) 701-2311; TTY direct (415) 701-2323. 24 hrs a day, 7 days a week, 365 days a year. return to top Why can't I select a sub topic on the form? There is a issue with Firefox in the way some of the fields work. If two fields work together, sometimes the second field isn't available until the first field is changed. If you have this problem, try changing the value in the first field and then the second category should populate. (NOTE: As of Firefox 21, this problem is resolved and drop down boxes function normally.) return to top Which browsers are supported?
Use the 311 Feedback Form to report any issues. return to top Can I use my smart phone or mobile device? Full mobile support is planned as a future upgrade. At the present, only Apple iPhone users using the built-in Safari browser are able to access the site from a mobile device. return to top What information do I need to open a service request? Each service request requires slightly different information but in general you will need a location (address or intersection) and a description of the problem that you would like to report. In most cases except for apply for a permit, you can choose to remain anonymous. However, remaining anonymous will restrict your ability to track the case and also will not allow us to follow up if we require additional information. return to top How do I change or add notes to my request? Call 3-1-1 (within SF only) or (415) 701-2311; TTY direct (415) 701-2323. 24 hrs a day, 7 days a week, 365 days a year. return to top Why can't I find my address in the location search? To successfully perform a location search:
There are a few situations where your address cannot be found in the system. If this is your situation, please call 3-1-1 to submit your request. We are constantly working on improving the mapping features and also expanding our list of verified addresses to be much more comprehensive. We apologize for the inconvenience. return to top How can I provide feedback about the online services? return to top How do I report any technical issues? You can either:
return to top How can I track my existing service request? There are two ways to track a service request. You can either:
To track your case online, you will need to know the service request number and the email address. If you submitted your request anonymously, you will only be able to track the request if you call 3-1-1. return to top What is the attach file/photo option at the end of the service request? Many of our service requests will give you the option to attach a file or photo to the service request. You can attach photos of graffiti, potholes, garbage, etc. to assist the department that is completing your request. The limit is 4 files, 2MBs each for a total of 8MBs per request. return to top Why can't I dial 311 on my iPhone?Question: Q: I can't call 311 on my iPhone
Contact your carrier. They are responsible for call handling. If it is not working, then it is probable there is a problem at the carrier end, or the 311 service is down in that location.
What is the number of 311?Call us at 311 or 212-NEW-YORK (212-639-9675) from outside New York City.
What does 311 mean on the phone?You can call 311 to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting. Also calling 311 allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district.
How do you call 311 in Chicago?311 City Services. Phone: 311; Outside of the Chicago area call 312.744.5000. Toll Free: TTY: 311. Fax: 312.744.4149.. 2111 W. Lexington Street. Chicago, IL 60612. Get Directions.. Leadership. Audrey L. Mathis. Director.. |