Homewood suites by hilton st cloud mn

I would NOT recommend staying here until they get their facilities revamped and cleanliness straightened out! We stayed here for 1 night on the way up to our destination and 1 night on the way home. Our first night, our room looked like it hadn't been vacuumed (there was an old sock next to a bed and crumbs around the living room and behind the curtains). The front of an A/C unit had dislodged, and we propped it in place with a table. The window curtains were dirty, and the sink disposal was broken. The bathroom vent did not work AT ALL, so the bathroom's metal fixtures and wall coverings were all rusty and water damaged from constant moisture. The shower also had mildew. We reported these issues to the front desk, and we requested to not stay in the same room when we'd return a week later on our way home. We were hoping it was just a fluke.... Our second stay was even worse! We were given a different room (a very large one!), but the same issues of cleanliness and damaged fixtures were present. There was another old sock by a bed, another broken disposal, the same issues from a non-functioning bathroom vent, and the same lack of cleanliness on the floor and in the bathrooms. The worst part was the BLOODY thumbprints on a shower floor, shower curtain, and light switches. Shouldn't this have been caught? Or, shouldn't housekeeping wear gloves (if he/she had a cut)? We reported this to the front desk, and we sanitized everything with our own Clorox wipes from the car.
Someone was smoking in the building and it was coming into our room thru the vent in the bathroom. Smelled horrible like bad weed or something. We moved rooms and were told you are working on the ventilation. Why not enforce no smoking? We had to change rooms at 11:45 pm!! Not what we wanted to do after we were ready to go to bed. Felt like it was just blown off and people who follow the rules are penalized or have to go out of their way to accommodate people that break the rules…instead of dealing with the issue! Why is that? Maybe we should have called the police to report pot in the hotel??

Terry

Stayed 1 night in Dec 2022

0

6/10 Okay

Renea D

Traveled with family

Oct 12, 2022

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

My suite was at the very end of a hall near the exit so heard the door slamming all the time. The cover for the air conditioner/heater was taped up and kept falling off. The drapes in the bedroom were broken so couldn't close them completely.

Renea D

Stayed 2 nights in Oct 2022

0

10/10 Excellent

Thomas

Business traveler, Traveled with family

Oct 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

-

Thomas

Stayed 1 night in Sep 2022

0

10/10 Excellent

Larry

Traveled with family

Sep 24, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Larry

Stayed 2 nights in Sep 2022

0

4/10 Poor

James W., Pella

Traveled with family and small children

Sep 21, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

I would NOT recommend staying here until they get their facilities revamped and cleanliness straightened out! We stayed here for 1 night on the way up to our destination and 1 night on the way home. Our first night, our room looked like it hadn't been vacuumed (there was an old sock next to a bed and crumbs around the living room and behind the curtains). The front of an A/C unit had dislodged, and we propped it in place with a table. The window curtains were dirty, and the sink disposal was broken. The bathroom vent did not work AT ALL, so the bathroom's metal fixtures and wall coverings were all rusty and water damaged from constant moisture. The shower also had mildew. We reported these issues to the front desk, and we requested to not stay in the same room when we'd return a week later on our way home. We were hoping it was just a fluke.... Our second stay was even worse! We were given a different room (a very large one!), but the same issues of cleanliness and damaged fixtures were present. There was another old sock by a bed, another broken disposal, the same issues from a non-functioning bathroom vent, and the same lack of cleanliness on the floor and in the bathrooms. The worst part was the BLOODY thumbprints on a shower floor, shower curtain, and light switches. Shouldn't this have been caught? Or, shouldn't housekeeping wear gloves (if he/she had a cut)? We reported this to the front desk, and we sanitized everything with our own Clorox wipes from the car.

James W.

Stayed 1 night in Jul 2022

0

6/10 Okay

Ann

Traveled with family

Sep 20, 2022

Liked: Staff & service

Front desk// great

Front persons were awesome!! We had to stay overnight due to parents being in hospital. We got in late and the front desk couldn’t of been more helpful! Thank you! Rooms were okay, not the best for what we paid.

Ann

Stayed 1 night in Sep 2022

0

6/10 Okay

Ann

Traveled with family

Sep 18, 2022

Liked: Staff & service

Great front desk!

In town due to family member in hospital. Had to stay over and decided to stay here. The lady and young man at the front desk were awesome! So pleasant and understanding, due to us getting in late and being very tired! Thank you very much!!

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