Chase sapphire reserve credit card customer service

This question is about the Chase Sapphire Preferred® Card

WalletHub, Financial Company

@WalletHub 05/14/21 This answer was first published on 09/29/17 and it was last updated on 05/14/21.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

The easiest way you can reach Chase Sapphire Preferred customer service is by sending them a secure message online or by calling them at (800) 493-3319. This number, which is reserved specifically for Chase Sapphire Preferred cardholders, should also be printed on the back of your credit card. You will be able to reach a real person 24/7. And they’ll be able to answer most questions related to your card or account, after you confirm your identity.

But calling the Chase Sapphire Preferred customer service phone number is not your only option for asking Chase Sapphire Preferred questions.

Here’s how you can reach Chase Sapphire Preferred customer service:

  • With secure messages: To send your secure messages, just sign in to Secure Message Center. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
  • By phone: You can contact Chase Sapphire Preferred customer service by phone, by calling (800) 493-3319
  • At a branch location: Alternatively, you can visit your local branch and talk to someone in person about any inquiries you might have.
  • By mail: You can also reach Chase Sapphire Preferred customer service via mail. The address is:

    Card Services

    P.O. Box 15298

    Wilmington, DE 19850

JD Power and Associates ranked Chase third among major credit card issuers for credit card customer satisfaction in 2019. And WalletHub’s latest customer satisfaction rankings have Chase 6th, with a score of 89.95/100. Hopefully, that means you’ll have a positive experience when you contact Chase Sapphire Preferred customer service. But if they can’t help, you can always see if the WalletHub community has the answer. Just make sure your question doesn’t involve any personal information.

Finally, if you don’t yet have the Chase Sapphire Preferred card, you can learn more about it from WalletHub’s full review. In particular, you’ll learn why WalletHub’s editors say it’s one of 2022’s best rewards credit cards.

Chase Sapphire Preferred® Card

Thom Fotenberg, WalletHub Credit Card Analyst

@thom.f 11/09/17 This answer was first published on 11/09/17. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

Just call them at 1(800)493-3319, or hit them up on FB and Twitter if you're feeling antisocial.

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WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our content guidelines. This question was posted by a WalletHub user. Please keep in mind that editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not a financial institution’s responsibility to ensure all posts and questions are answered.

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How do I contact Chase Sapphire Reserve?

Contact us.
Call. 1-800-935-9935..
Find a location near you..

Does Chase have 24/7 customer support?

Available Monday – Friday: 7 AM – 11 PM ET and Saturday – Sunday: 10 AM – 7 PM ET.

How do I talk to a real person from Chase?

For other questions about JPMorgan Chase, call 1-212-270-6000. For customer service questions, call 1-800-935-9935.

What is the Chase credit card customer service number?

1 (800) 432-3117Chase Bank / Credit card supportnull

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