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JACKSONVILLE, Fla. -- Florida Blue announced that BenchmarkPortal has certified Florida Blue's member contact center as a Center of Excellence. The Center of Excellence recognition is regarded in the customer service industry as a top honor, and
places the Florida Blue call center in the top 10% of call centers nationwide. "Our customer service team is deeply committed to helping improve the health of every member we have the privilege of serving. We do this by providing a personalized customer experience and being true partners in the navigation of our members' health care journeys," said Florida Blue President and CEO Pat Geraghty. "I'm incredibly proud of our team for earning such a prestigious recognition." A contact
center that has been certified as a Center of Excellence by BenchmarkPortal has met or surpassed rigorous standards of efficiency and effectiveness. This certification is unique in that it is ascertained solely on the basis of metrics. "Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal's database of contact center metrics, which was founded at Purdue University and is the largest in the world," said BenchmarkPortal CEO Bruce Belfiore. "This achievement confirms the contact center's ability to deliver service that is both efficient and effective." Florida Blue's member contact center employs 1,200 team members on average in Florida and other locations. About Florida Blue About BenchmarkPortal About Blue Cross Blue Shield AssociationThe Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies. Is Fepblue the same as Florida Blue?Florida Blue is the servicing agent for the Federal Employee Service Benefit Plan, the Blue Cross and Blue Shield Federal Employee Program® (FEP).
What type of insurance is BCBS Federal Employee Program?FEP offers a comprehensive suite of resources to help current and prospective members choose the best medical, dental and vision plan for them and their families, including the AskBlue medical, dental and vision plan finder tools, prescription drug cost tool and health cost advisor tool.
What state is BCBS Federal Employee Program?They are responsible for processing claims and providing customer service to our members. BCBSA corporate headquarters are located at 225 North Michigan Avenue, Chicago, Illinois 60601.
Is BCBS Federal Employee Program a PPO?Anthem Blue Cross of California - Federal Employee Program (FEP) - PPO Accepted By These Sutter Hospitals & Medical Groups.
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