America's First Federal Credit Union Reviews
America's First Federal Credit Union33William J. Connor
19 Ratings
Current Employee, more than 1 year
"Okay"
7 Jun 2022 - Anonymous Employee
Pros
Benefits. Insurance. Nice coworkers. Pleasant environment.
Cons
Encouraged to move up, but not given the
resources or time to train.
See All 33 Reviews
Diversity & Inclusion at America's First Federal Credit Union
America's First Federal Credit Union Interviews
25 Apr 2017
Call Center Representative I Interview
Anonymous Employee in Birmingham, AL
Accepted Offer
Neutral Experience
Difficult Interview
Application
I applied online. I interviewed at America's First Federal Credit Union (Birmingham, AL) in Apr 2017
Interview
Phone interview and face to face interview very anxious on the next step they have to interview all applicants first then they let you know and you are to call for your follow up on interview to know if you move to next step in being hired
See All 3 interviews
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What's Your Rating?
5 Star Rating
Verified CustomerAlways willing to help and locate best rates. Friendly staff and are always accommodating. Would recommend them to my family and friends.
Comment
ajbtherapist54
July 15, 2022 • @ajbtherapist54
2 Star Rating
My first interaction with AFCL was very poor. Customer service was awful. So, no one reached out to me once my loan was due on July 11th. They sent me paperwork which I followed with very ambiguous instructions only to find that my payment was late. Lucklly I am an honest person so I cnotacted them to pay my loan only to speak with a very rude gentleman who I could barely understand (American but obviously not someone interested in retaining their job) , and I told him that I wanted to set up my auto pay. He told me my payment was late, and I told him I was expecting someone to reach out to me and actually make contact. He ignored this and only asked about payment. I made payment. As soon as docs were signed he hung up. I didn't get an opportunty to ask any questions. I will never get a loan from AFCL again.
Comment
Bradford
April 19, 2022 • @cba10
5 Star Rating
Verified CustomerThey worked great with me and my wife. Neither one of us had a car credit and they approved us and had a great interest rate for us
Comment
whatgoddidtoday
February 12, 2022 • @whatgoddidtoday
1 Star Rating
After 3 visits to 2 separate branches to fix a very simple issue, America’s First FCU has yet to offer a solution. 2 payments have been “missed” as a result of their incompetence and my credit has been negatively impacted because of their unprofessional and ridiculous systems. I have not missed a payment in a decade on anything and these 2 missed payments for this company have taken my credit from 740 to 680. Between 3 branch employees and one 30 minute conversation with tech support, I still have no online banking and can only pay in person at a branch. This is problematic as I travel all the time and rarely find myself in an area where AFFCU has a branch. Again, no credit repair or solutions offered as of yet. Avoid this travesty at all cost by banking with a real bank.
Comment
Bobby
August 27, 2021 • @smith0826
5 Star Rating
Verified CustomerI couldn’t ask for a better trade line on my account, I’m honored to have this bank on credit report. Credit Unions are the mom and pop of banks and everyone should use them more. 100 out of 100 satisfactory
Comment
taymarie011
June 3, 2021 • @taymarie011
1 Star Rating
Thanks wouldn’t recommend them unless you like bad attitudes, your money taken without approval, and no conflict resolution. The customer is always wrong in their eyes.
Comment
Laura
March 19, 2021 • @ljstappo
5 Star Rating
Verified CustomerAmerica's First is a great credit union so far!!!! The branches just need to answer their branches' phone because I've called several different ones and got the same thing....no answer!!!!!!
Comment
morrisjr35
March 2, 2021 • @morrisjr35
2 Star Rating
I have been with America's 1st for the past 30 years. For the last 4 years I would not recommend this bank for anyone. The Attitude and care for the customers have definitely changed. Now I see why the rating has dropped to 2.5 star. Very disappointed in them.
Product: America's First Federal Credit Union Business Services
Comment
Arletha
February 24, 2021 • @arletham
4 Star Rating
Verified CustomerMy favorite bank thanks a million hope to get an increase soon again thanks for me being on board. love you guys again thanks love doing business with you guys
Comment
Diane Jackson
October 27, 2020 • @ddianejackson
1 Star Rating
Horrible Horrible Bank. They don't care about their customers at all. They are a stone age bank. Hold your deposits for 7 days to create problems. I cant wait to get away from them after 17 years. Accounts are constantly hacked they dont care
Comment
Review America's First Federal Credit Union