America's First Federal Credit Union ReviewsAmerica's First Federal Credit Union33 Show
William J. Connor 19 Ratings Current Employee, more than 1 year "Okay"7 Jun 2022 - Anonymous Employee Pros Benefits. Insurance. Nice coworkers. Pleasant environment. Cons Encouraged to move up, but not given the
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EligibilityFind out if you are eligible to join America's First Federal Credit Union. What's Your Rating?5 Star Rating Verified CustomerAlways willing to help and locate best rates. Friendly staff and are always accommodating. Would recommend them to my family and friends. Comment ajbtherapist54 July 15, 2022 • @ajbtherapist54 2 Star Rating My first interaction with AFCL was very poor. Customer service was awful. So, no one reached out to me once my loan was due on July 11th. They sent me paperwork which I followed with very ambiguous instructions only to find that my payment was late. Lucklly I am an honest person so I cnotacted them to pay my loan only to speak with a very rude gentleman who I could barely understand (American but obviously not someone interested in retaining their job) , and I told him that I wanted to set up my auto pay. He told me my payment was late, and I told him I was expecting someone to reach out to me and actually make contact. He ignored this and only asked about payment. I made payment. As soon as docs were signed he hung up. I didn't get an opportunty to ask any questions. I will never get a loan from AFCL again. Comment Bradford April 19, 2022 • @cba10 5 Star Rating Verified CustomerThey worked great with me and my wife. Neither one of us had a car credit and they approved us and had a great interest rate for us Comment whatgoddidtoday February 12, 2022 • @whatgoddidtoday 1 Star Rating After 3 visits to 2 separate branches to fix a very simple issue, America’s First FCU has yet to offer a solution. 2 payments have been “missed” as a result of their incompetence and my credit has been negatively impacted because of their unprofessional and ridiculous systems. I have not missed a payment in a decade on anything and these 2 missed payments for this company have taken my credit from 740 to 680. Between 3 branch employees and one 30 minute conversation with tech support, I still have no online banking and can only pay in person at a branch. This is problematic as I travel all the time and rarely find myself in an area where AFFCU has a branch. Again, no credit repair or solutions offered as of yet. Avoid this travesty at all cost by banking with a real bank. Comment Bobby August 27, 2021 • @smith0826 5 Star Rating Verified CustomerI couldn’t ask for a better trade line on my account, I’m honored to have this bank on credit report. Credit Unions are the mom and pop of banks and everyone should use them more. 100 out of 100 satisfactory Comment taymarie011 June 3, 2021 • @taymarie011 1 Star Rating Thanks wouldn’t recommend them unless you like bad attitudes, your money taken without approval, and no conflict resolution. The customer is always wrong in their eyes. Comment Laura March 19, 2021 • @ljstappo 5 Star Rating America's First is a great credit union so far!!!! The branches just need to answer their branches' phone because I've called several different ones and got the same thing....no answer!!!!!! Comment morrisjr35 March 2, 2021 • @morrisjr35 2 Star Rating I have been with America's 1st for the past 30 years. For the last 4 years I would not recommend this bank for anyone. The Attitude and care for the customers have definitely changed. Now I see why the rating has dropped to 2.5 star. Very disappointed in them. Product: America's First Federal Credit Union Business Services Comment Arletha February 24, 2021 • @arletham 4 Star Rating Verified CustomerMy favorite bank thanks a million hope to get an increase soon again thanks for me being on board. love you guys again thanks love doing business with you guys Comment Diane Jackson October 27, 2020 • @ddianejackson 1 Star Rating Horrible Horrible Bank. They don't care about their customers at all. They are a stone age bank. Hold your deposits for 7 days to create problems. I cant wait to get away from them after 17 years. Accounts are constantly hacked they dont care Comment Review America's First Federal Credit Union America's First Federal Credit Union OffersAmerica's First Federal Credit Union Q&A(1 question)How do I talk to people at America First credit Union?Call 1-800-999-3961 and we'll be happy to answer any questions you might have about your America First membership.
What is my America First user ID?When you first log in, your user ID is your account number. You may create a customized user ID at any time. We'll also ask you to verify your personal information. To ensure we have the most up-to-date contact information, a mobile number and email address are now required.
How do I make a payment on America First?Option 1: Online Loan Payment Portal
Online loan payments are free for registered users! If you would like to pay as a guest (no registration required), there is a $5 convenience fee for each payment. Debit cards are accepted for guest payments only. You may also call 800-290-1112 to make a payment by phone.
How do I get my money from Zelle Afcu?To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action.
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