Alaska airlines customer service agent job description

Updated Mar 26, 2022

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Found 77 of over 588 interviews

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Interviews at Alaska Airlines

Experience

Positive62%

Negative15%

Neutral23%

Getting an Interview

Applied online88%

In Person5%

Recruiter3%

Interviews for Top Jobs at Alaska Airlines

• Flight Attendant (255)
• Customer Service Agent (77)
• Customer Service Representative (19)
• Reservations Agent (13)
• Reservation Sales Agent (11)
• Software Engineer (8)
• Software Development Engineer (7)
• CSA - Customer Service Associate (7)
• Director (6)
• CSA (6)
• Ground Service Agent (6)
• First Officer (5)
• Customer Service (5)
• Product Manager (4)
• Analyst (4)
• Yield Analyst (4)
• Project Manager (4)
• Passenger Service Agent (4)
• Ramp Agent (3)
• Human Resources (3)
• Ramp Service Agent (3)
• Finance (3)
• Manager (3)
• Business Analyst (2)
• FLIGHT ATTENDANT TRAINEE (2)
• Human Resources Business Partner (2)
• Concierge (2)
• Product Designer (2)
• IT Manager (2)
• Reservation Agent (2)

Mar 26, 2022

Customer Service Agent Interview

Anonymous Employee in Seattle, WA

Application

I applied online. The process took 1 day. I interviewed at Alaska Airlines (Seattle, WA) in Oct 2021

Interview

The interview process took the whole day. First started with a group ice breaker with over 20 other peers, then moved into smaller ice breaker groups with an Alaska representative. Once we were done, we were called one by one by an Alaska Rep to answer basic interview questions in a conference room with other peers interviewing in the same room. After the interview, we were told if we were hired right on the spot and then had to take a drug test.

Interview Questions

• Why work for Alaska Airlines?

2 people found this interview helpful

Aug 23, 2021

Customer Service Agent Interview

Anonymous Employee

Application

I applied online. I interviewed at Alaska Airlines

Interview

Very welcoming . Made me feel very comfortable. Great company description & clear job description. Professional & friendly. We had a group interview, than broke down into smaller groups. After that process who ever passed got one on one interviews. Just be you & believe in yourself.

Interview Questions

• One of few: Tell about yourself ? Why do you want to be part of our team ? How would you approach the situation when your fellow co- worker is not compliant? Tell about your best customer service experience. Tell about worse customer service experience.

3 people found this interview helpful

Jan 7, 2022

Customer Service Agent Interview

Anonymous Employee in New Orleans, LA

Application

I applied in-person. I interviewed at Alaska Airlines (New Orleans, LA) in Mar 2021

Interview

Very easy. Fast. Not difficult . Make sure to always do research on the company. Some of the questions were company related and some were basic questions that any company would ask.

Interview Questions

• What was a time did you help out a customer?

1 person found this interview helpful

Oct 11, 2019

Customer Service Agent Interview

Anonymous Employee in SeaTac, WA

Application

I applied online. The process took 1 day. I interviewed at Alaska Airlines (SeaTac, WA)

Interview

I applied and within two weeks I received an email stating they wanted an interview with me at a hotel. We checked in accordingly and were seated in one of the banquet rooms of the hotel. They went over a presentation regarding the job that included pay, benefits, and so forth. They then broke you up into groups and asked you two scenario questions and then did a mini group activity that involved presenting it to another group. After, we sat down and waited for them to call us individually to have a one-on-one interview. You are asked to go over your resume and then after they ask about five situational questions. When you are finished, you sit back down and wait for your name to be called. They’ll tell you right away if you got the job or not.

Interview Questions

• Why do you want to work for Alaska?
• Tell me a time you went above and beyond for a customer.

6 people found this interview helpful

Nov 12, 2020

Customer Service Agent Interview

Anonymous Employee in New York, NY

Application

I applied online. I interviewed at Alaska Airlines (New York, NY) in May 2019

Interview

it was a phone call and a face to face group interview then we had another 1 on 1 with the manager or lead. Then it was over had to wait for a call back

Interview Questions

• my customer service history and background

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Feb 7, 2019

Customer Service Agent Interview

Anonymous Interview Candidate

Application

I applied online. I interviewed at Alaska Airlines

Interview

Applied on Linkedin and recruiter reached out and sent me generic hiring questions. Received an email a few days later inviting me to a group interview. At the group interview, they showed a slide show are the core values and benefits of working at Alaska Airlines. Finally, had a 1 on1 interview that went pretty quickly.

Interview Questions

• How do you deal with co-worker you do not get along with.

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Jan 22, 2019

Customer Service Agent Interview

Anonymous Interview Candidate in Boston, MA

Application

I applied online. The process took 2 months. I interviewed at Alaska Airlines (Boston, MA) in Jan 2019

Interview

I applied about a month and a half ago I heard back from them last week to do a video interview and a quick phone interview/recap of the job position, salary, benefits, etc. Then it’s a face to face interview with a bunch of other people and they let you know on the spot if you got hired or not. I’m still waiting to hear back on my face to face interview date and hopefully these questions help you as they are the exact questions I got asked in my VI word for word.

Interview Questions

• We’re excited to get to know you. Can you share a few highlights from your resume?
• Please share with us why you want to work at Alaska Airlines as a Customer Service Agent.
• Alaska Airlines mission: Creating an airline people love. Our values are: Own Safety. Do the right thing. Be kind-hearted. Deliver performance. Be remarkable. What part of our mission resonates with you most and how will you contribute to our mission?
• Alaska Spirit is the heart of Alaska Airlines. Tell us about a time when you exceeded a customer’s service expectations.
• Tell us about a time you received negative feedback from an angry customer. What was the situation and how did you respond?
• Tell us about a time when you were part of a team that worked exceptionally well together. What did you do to contribute to the teams success?
• You’ll have the opportunity to meet and interact with many different people everyday. Does working with the public energize you? Why or why not?
• Being able to multitask when operating a computer and engaging with customers will be critical to your success. Tell us about a position you held where a computer was vital to your role.

14 people found this interview helpful

Jan 15, 2019

Customer Service Agent Interview

Anonymous Interview Candidate in Arlington, VA

Application

I applied in-person. The process took 2 weeks. I interviewed at Alaska Airlines (Arlington, VA) in Jan 2019

Interview

Did a phone screening with recruiter. Then got invited to do a video interview on montage. Then got invited to an in person interview. Then had to wait for them to get back to me. Got an email the same day I got an interview and didn’t get a job offer.

Interview Questions

• Why do you want to work for Alaska airlines as a customer service agent ?

1 person found this interview helpful

Jul 2, 2019

Customer Service Agent Interview

Anonymous Interview Candidate in Seattle, WA

Application

I applied online. The process took 3 weeks. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2019

Interview

A warm & friendly process. The team asked questions to determine candidates scheduling flexibility, ability to work in a fast-paced environment and remain calm and gracious with potentially difficult passengers.

Interview Questions

• Tell us about a time, under a stressful circumstance, that you exceeded a customer's expectations.

Be the first to find this interview helpful

Nov 24, 2018

Customer Service Agent Interview

Anonymous Employee in Seattle, WA

Application

I interviewed at Alaska Airlines (Seattle, WA)

Interview

First you are emailed a link to complete a video interview via HireVue that runs through a couple questions about the company and your situational responses various customer service examples, then you do a quick phone interview (mostly a vetting to make sure you're interested in applying for the job), where you set up the F2F interview at one of Alaska's hub cities. I chose to fly to Seattle, on my own dime, to schedule my group interview. The group interview is a long day, so arrive early! You first watch a presentation about the company and benefits and then they call you out of the room one-by-one based on the time in which you arrived. I was early, so I was called out in the first couple of applicants, and did an interview with an HR rep. Then you go back into the group setting and wait to be called for your second interview with a company management representative. After that experience, you go back into the room and get called out one-by-one and told whether you're offered the job or not.

Interview Questions

• Why do you want to work for Alaska Airlines?

1 person found this interview helpful

Viewing 1 - 10 of 77 Interviews

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Company Updates

In the 26 years Bertha has been part of our team—as an agent, trainer, translation expert, and advocate for our Spanish-speaking guests and employees—she says it has all been a phenomenal ride and a dream come true. “As a reservations supervisor, I hope my journey will inspire and encourage agents and others to continue learning and pursue a long career with Alaska. The past 26 years have flown by because I truly love what I do," she said. “Every position I’ve held during these years has been a true learning experience, and the amazing individuals I’ve met have inspired me to grow.” As Hispanic Heritage Month comes to a close, Alaska Airlines continues to strive for progress to increase diversity, equity and inclusion from both within our teams and the industry overall. We are excited to recognize and honor employees like Bertha and celebrate the contributions and influence they have within our network and beyond.

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Employee aims to make Alaska the airline of choice for the Hispanic community

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